Want to work for a nationally recognised service that plays a critical role in protecting children and young people?

Kids Helpline is looking for Clinical Moderators in our My Circle online peer to peer support program.

Online moderated peer to peer support is the new frontier for mental health because it responds to the changing habits of teens who are increasingly using social media to connect. My Circle is a free, anonymous and private social networking space to support groups of young people aged 12-25 who are experiencing similar problems, under the guidance of a qualified Moderator.

Kids Helpline is Australia's only free and confidential, 24/7 online and phone counselling service for young people aged 5-25. Since 1991, Australia’s kids and young people have been turning to our professional, specialised counsellors, no matter who they are, where they live or what they want to talk about. Kids Helpline is a service of yourtown.

about the role

These roles are an exciting opportunity to get involved in supporting young people through digital modalities and work as part of the skilled and passionate Kids Helpline team.

As a Moderator, you will moderate and administer member activity on the My Circle platform. Full time and part time positions are available, working a set roster between 8am to 12am, 7 days per week.

Your day to day may involve:

• Working closely and collaboratively with co-moderators in a fast-paced, highly communicative team culture
• Checking group activity on My Circle, replying to comments, posts and messages
• Identifying and responding to content containing safety concerns in line with relevant yourtown and Kids Helpline policies, and following appropriate documentation processes
• Identifying, editing and removing content, comments or posts that violate Community Guidelines
• Sending follow up messages to community members
• Flagging platform issues and member conduct, or counselling related issues for Supervisors to address
• Creating and posting content and cross-posting content from Kids Helpline social media to provide information, education and resources relevant to the themes and support needs presented by members

This intake of Clinical Moderators will commence on 3 February 2025, and you must be available for full time training 3 February 2025 to 7 February 2025 (business hours).

about you

You will be a passionate and driven professional, aligned with yourtown values and our mission. Being open, confident, and agile in learning new systems or responding to technological change is important and you will understand the value in using technology for mental health applications.

what we are looking for

• Completion of a relevant bachelor’s degree in psychology, social work, counselling or equivalent
• Ability to work a range of shifts including evenings and weekends, as rostered and be flexible and resilient to manage within a shift work environment
• Demonstrated understanding of social, cognitive, developmental and mental health issues confronting children, young people and their families
• Knowledge of, or ability to rapidly acquire, group development skills and an understanding of group dynamics
• Demonstrated computer literacy skills and knowledge of how social media environments operate and skill in interacting with people online via common interfaces
• Your practice will be reflective and invite insights and continuous development

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• Salary sacrifice options to increase your take home pay
• Regular line supervision and support plus internal practice supervision
• Ability to negotiate flexible work hours and work arrangements
• Opportunities for internal and external professional development
• Free access to LinkedIn Learning including over 16,000 learning modules
• A genuine focus on employee health and wellbeing
• yourWellness program includes free access to Calm & Centr Apps
• Access to free and confidential counselling sessions for you and members of your immediate family
• Access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
• An environment that genuinely values diversity and cultural capability and is an equal opportunity employer

Applications MUST include a cover letter (max 2 pages) addressing:

• What motivated you to apply for the Clinical Moderator position?
• Why are you interested in mental health support/services specifically working with children and young people?
• Our Values, along with our Mission and Vision are the foundation of yourtown. Our values are Brother and Sister to All; Perseverance in Service; Faith and Zeal; Innovation and Resourcefulness; Professionalism; and Courage. Please choose one of these and tell us how it aligns with your practice and how you have applied this value in your professional or personal life.

How to Apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please click 'Apply Now'.

Contact: Marnie Elliot Talent Partner 0434 609 384.

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

"In our team we value diversity, inclusivity and people who want to make a difference".