yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown is a charitable organisation, funded primarily by the community, that powers a range of services to help children and young people realise they have the ability to tackle whatever life throws at them.

Realise your potential at yourtown

your opportunity

In the role of Records & Information Support Officer, you'll be the backbone of our operations, driving critical backend processes such as records management, information requests, risk assessment, compliance, accreditation, document management, and governance. You will offer vital reporting support to both our senior management and board members.

In this position, you will:

• Assist in creating, integrating, implementing, and enhancing frameworks, policies, and procedures essential for proactive and effective governance practices.
• Support internal stakeholders to create, retain and destroy records in accordance with yourtown policy and industry best practice.
• Coordinate requests for information from external stakeholders such as clients, law enforcement and other agencies.
• Assist in reporting on risk, compliance, and governance issues to facilitate informed decision-making for the Executive Leadership Team, Board, and Board Committees.
• Foster and promote a culture of continuous improvement across all areas of yourtown.

what we are looking for

At yourtown, we believe in doing things well and taking pride in our work. We’re constantly learning and growing, and we believe in reaching for great and striving to do our best. The right candidate for this role will:

• Possess tertiary qualifications and relevant experience in providing records & information support to an organisation.
• Showcase strong communication skills and are adept in liaising with a variety of internal and external stakeholders.
• Advanced interpersonal, negotiation, facilitation, stakeholder engagement, and influencing skills.
• Efficient time management and organisational skills, capable of working under pressure and meeting deadlines in a setting with numerous competing priorities.
• Well-versed in interpreting and applying legal, industry standards, and contractual requirements to meet our commitments.
• Bring a dynamic, results-oriented attitude, and excel in an environment that embraces organisational change.
• Be a team player and willing to lean in to get the job done.

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• salary sacrifice options to increase your take home pay
• opportunity for flexibility working arrangements. Most of our team split their work week between the office and home
• opportunities for internal and external professional development
• free access to LinkedIn Learning including over 16,000 learning modules
• a genuine focus on employee health and wellbeing
• yourWellness program includes free access to Calm & Centr Apps
• access to free and confidential counselling sessions for you and members of your immediate family
• access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
• an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

How to Apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please click the "Apply Now" button.

As part of the application, please provide a tailored cover letter (maximum of 2 pages) which outlines your suitability for the role and how your experience and attitude makes you an ideal candidate to join our team.

Contact: Lily Welch, Talent Acquisition Specialist - [email protected] using the subject line: Records & Information Support Officer enquiry via EthicalJobs

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

yourtown supports vaccination as the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers, students and contractors to be fully vaccinated against Covid-19 as a condition of employment.

"In our team we value diversity, inclusivity and people who want to make a difference"