• Type: Fixed-Term, 12 months full time (to 30 August 2025)
• Hours: Full Time (37.5 hours per week)
• Location: 32 Patrick Street, nipaluna/Hobart, Tasmania 7000
• Salary: $95,515 per annum plus 15% superannuation (as per AEU Tasmanian Branch Employees' Agreement 2024: Level 6, Rung 1)

THE AEU OFFERS FAMILY-FRIENDLY CONDITIONS AND GREAT BENEFITS INCLUDING:

• 15% superannuation and 17.5% leave loading
• 4 weeks' annual leave and additional 2 weeks' paid leave during Christmas – New Year office closure period
• 2 weeks' paid compensatory leave
• Access to Reproductive Health & Wellbeing Leave, Study Leave, Blood Donor Leave, and Personal Leave.

YOUR NEW EMPLOYER

The Australian Education Union (Tasmanian Branch) is the biggest and most powerful voice for public education in Tasmania.

We are a member-led union supporting and representing public school educators.

We are a values-driven team providing a fulfilling place to work and offer excellent support and conditions.

We are seeking someone who is committed to Union principles and values to join our team.

As an inclusive, progressive organisation, we value diversity and strongly encourage applications from Aboriginal and Torres Strait Islander people, disabled people/people with disability, people of colour, women, trans, queer and gender diverse people.

We are committed to an inclusive approach to assessing applications. Should you want to apply for this position and have concerns about the ability of the traditional process for assessing applicants to enable you to best present yourself, please contact us and we will consider how to advance your application and whether and how we can utilise different processes to assess your application.

YOUR NEW ROLE

Our Member Support Officers provide assistance to AEU members on a wide range of workplace queries, including in crisis situations.

As part of a small team, you will be supporting members to resolve queries and issues and explaining their entitlements and rights to them. You will be reporting to our Senior Industrial Officer.

Our support model is based around our empowering our members by providing advice and information, wherever possible.

KEY DUTIES

The core of your duties is focused on individual member support.

• Respond promptly to member and member representative’s enquiries, in person, online and over the telephone.
• Provide authoritative advice both oral and in writing in relation to a wide range of issues. These include but are not limited to:
  • workplace issues
  • pay issues
  • workers compensation
  • workplace health and safety
  • discrimination issues
• Assist in supporting our organising team as directed
• Accurately record communications
• Attend meetings as a support person and/or advocate
• Assist the Senior Industrial Advocate with a range of tasks including drafting, research, appearing in courts or tribunals
• Drafting and maintaining Fact sheets and other member publications
• Providing reports and submissions as required including for Executive and Branch Council as directed
• Participate in wider union-based campaigns and activities
• Other duties as required

The successful applicant will be based in our Hobart office with great conditions on a Fixed-Term Full-Time (37.5 hours) contract of 12 months (to 30 August 2025) following the standard probationary period.

Applications must address the selection criteria - download the position documents attached below.

If you have any queries about the position, please email: [email protected] using the subject line: Industrial Officer - Member Support enquiry via EthicalJobs.