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Senior Service Designer

Beyond Blue

Beyond Blue’s vision is for all people in Australia to achieve their best possible mental health.

Our mission is to work with the community to improve mental health and prevent suicide.

We aim to achieve this by:

  • Promoting mental health and wellbeing.
  • Being a trusted source of information, advice and support.
  • Working together to prevent suicide.

Beyond Blue’s values are Collaboration, Respect, Enthusiasm, Excellence, Innovation and Integrity.

The Centre of Excellence (CoE) is being established to support Beyond Blue in its transformation to becoming more community centric.

The CoE will support the Lines of Business to achieve their strategy with frameworks and tools to incubate and accelerate best-in-class experiences, products & services for the community, through agile and iterative design and its trial, through to launch and scale.

The Senior Service Designer, under the direction of the Strategic Design Lead, will design services and experiences for Beyond Blue at scale in the mental health space. The function will work with a multidisciplinary team of SMEs, practitioners and vendors to take an experience-led and community-centred approach to the creation of omni-channel solutions. As the Senior Service Designer, you will be a hands-on design practitioner, taking concepts forward and working hand-in-hand with the community, the business and vendors to implement services in support of Beyond Blue reimagining the future state of its service experience.

The Senior Service Designer will bring a Community Innovation lens, making a significant contribution to the development of Beyond Blue’s Big Blue Door. This will include supporting the development and implementation of a Community Experience Strategy, Service Blueprint and Roadmap as well as being involved in the various streams of co-design and co-production required to activate the Big Blue Door. Alongside fellow community experience designers, the Senior Service Designer will play a key role in identifying and actively engaging with our community, helping set the benchmark for how we design and deliver our services to meet the mental health needs of everyone in Australia, in the broadest and most diverse sense possible.

The appointee will have in-depth knowledge within a service design discipline together with demonstrated experience applying Human Centred Design practices. The incumbent will have the ability to think creatively and develop new and innovative ways of approaching challenges and opportunities whilst engaging with various audiences. Your superior stakeholder engagement skills will underpin your ability to scope and organise effective research or design projects to rapidly acquire an understanding of the Mental Health sector.

This is a terrific opportunity to work within an organisation that is in a growth phase and be part of shaping the future outcomes for the community.

Beyond Blue is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people.

Applicants are encouraged to view the Beyond Blue Innovate Reconciliation Action Plan 2020-2022.

To apply, Applications should include a current CV with a cover letter that addresses why you would consider yourself to be a cultural addition to Beyond Blue and how your skills and experience would be attributes to the position. For detailed information about this position including the closing date, please refer to the position description on our careers page via the Apply Now button.

Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required a Working With Children Check.

NOTE: Short-listing of candidates will commence prior to the closure of this role, so please do not delay submitting your application.

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