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The Way Back Product Lead

Beyond Blue

Beyond Blue’s vision is that all people in Australia achieve their best possible mental health. Our mission is to work with the community to improve mental health and prevent suicide.

We aim to achieve this by:

  • Promoting mental health and wellbeing
  • Being a trusted source of information, advice and support
  • Working together to prevent suicide

Beyond Blue’s values are Collaboration, Respect, Enthusiasm, Excellence, Innovation and Integrity.

The Services and Support team at Beyond Blue delivers effective early intervention, treatment and recovery-focused mental health and suicide prevention supports and services, so people can receive help early and recover quickly to ensure their best possible mental health.

The Way Back Support Service is a Beyond Blue initiative delivered by multiple third-party service providers nationally. Beyond Blue developed The Way Back Support Service (‘The Way Back’) in 2014 as a psychosocial service response to support people following a suicide attempt or experiencing suicidal crisis. The service is more than halfway through its national expansion from 10 pilot sites to more than 33 sites nationally by 2021.

The role will successfully manage the design and implementation of the national roll out, including the progression from the implementation phase through to the governance and reporting phase of The Way Back Support Service. This will involve being responsible to identify the customer needs and the wider organisational objective that a product will fulfill; in addition to manage issues, risks and project change to ensure successful and on–time project delivery. This position will work closely with various staff across the business to manage the delivery of objectives as agreed with our Government-funding partners. The role will also be responsible for managing daily activities relating to the national roll out of The Way Back Support Service program and tasked with quality assurance of deliverables within specified time and cost constraints.

The Way Back Support Service (The Way Back) is a non-clinical support service on providing practical psychosocial support to people experiencing a suicidal crisis or who have attempted suicide. The Service is delivered to these people for a period of up to three months and targets those at risk through referrals, following hospital presentations. The service is delivered by non-profit organisations with a strong record in providing community-based psychosocial support.

The ideal candidate is someone from a strong product management background, who loves change. You will be flexible to changing needs and requirements within a fast growing and evolving community service-delivery environment. You are a natural at storytelling and have a strong sense of empathy. You have exceptional communication, presentation and interpersonal skills. You are innovative with a creative mindset, with the ability to problem-solve and adapt.

Key Accountabilities:

  • Encourage solutions-based approach with The Way Back managers and team to enable them to achieve their targets
  • Manage the product lifecycle and define the product strategy and roadmap
  • Support team members engagement with relevant internal working groups and external agencies relating to The Way Back
  • Enable opportunities to integrate and collaborate across broader Beyond Blue teams and utilising team resources effectively supporting development and priorities
  • Ensure target audiences, consumers and other stakeholders are engaged to gain community support for the programme and to solicit input to improve the programme
  • Represent Beyond Blue publicly on committees and important high-level groups in relation to The Way Back programmes
  • Full utilisation of relevant data and insights to inform Beyond Blue on enhancements and improvements for the programme
  • Collaborate with the Suicide Prevention & Early Intervention Sustainability Lead and other relevant internal stakeholders, to synthesise external stakeholder inputs and insights, and internally develop programme enhancements.

Qualifications and key selection criteria:

  • Tertiary qualification business / management degree
  • Project management experience and/or formal education or certification in PRINCE2 or PMBOK related methodologies is desirable.


  • Work experience – Minimum 10 years demonstrating a proven track record of successful achievement in leading & managing large, complex high value projects on time & budget
  • Project Management Development – Knowledge and skills in planning, resource identification and coordination, task and activity monitoring, risk and issues management, budget management, reporting and overall delivery against defined objectives, methods, and outcomes
  • People Management – Highly motivated with exceptional leadership skills and a proven ability to effectively manage and build teams, including motivation, managing performance, and developing a positive culture
  • Document Preparation – Demonstrated ability to prepare complex written documents of a high standard including briefing notes, correspondence and reports with an elevated level of attention to detail, and the ability to conceptually analyse and synthesise information
  • Stakeholder Management – Exceptional communication and stakeholder management skills including ability to proactively resolve conflict or issues. Internal and external stakeholder need assessments, and stakeholder engagement planning skills
  • Contract Management – Demonstrated experience in managing the coordination of contracts, projects and/or partnerships with external parties
  • Risk Management – Ability to identify and manage risks, ability to determine an appropriate course of action with limited guidance when required
  • Communication – Proven ability to be able to effectively interact across all levels of an organisation.

Beyond Blue is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access the Beyond Blue Innovate Reconciliation Action Plan 2020-2022.

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