ABOUT BUNDANON

Bundanon is an art museum embedded in a 1,000 hectare landscape, in the Shoalhaven region of NSW. The organisation’s mission is to operate the Bundanon properties as a centre for creative arts and education, to support the development of arts practice across all disciplines and to enable public access to the arts and to the landscape. Bundanon’s vision is to promote creativity and learning based in a unique cultural and natural landscape.

ABOUT THE ROLE

The Ticketing and Venue Officer will support and manage event ticketing, reporting, system support, and administrative functions at Bundanon. This role involves building and maintaining event listings on the ticketing platform, monitoring ticket transactions, and ensuring accurate data entry. The role will deliver regular KPI reports, prepare visitation data, support the site-wide event management system, and maintain consistent naming protocols. Additionally, cater to ticket requests and refunds, provide process documentation, maintain sector knowledge, and handle general administrative tasks. Overall, this role contributes to creating a seamless and enriching experience for all visitors to Bundanon.

WHAT YOU'LL DO...

Ticketing

• Build events on the ticketing platform as required with accuracy and in consultation with the internal stakeholders.
• Provide support across the organisation to maintain the event ticketing platform.
• Monitor ticket transactions and suggest updates as needed in the system.
• Maintain up-to-date knowledge and skills relating to the ticketing platform through training and self-directed learning.
• Create process flowcharts and instruction sheets as needed for other ticketing users.
• Maintain current and good knowledge of exhibitions, events and the varied programs.
• Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
• Manage complimentary, staff and VIP ticket requests and lists.
• Process ticket refunds as approved by management.
• Contact ticket holders about changes and respond to enquiries for ticketed events by phone and email.
• Maintain good knowledge of sector ticket pricing and policies.

Reporting

• Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
• Prepare visitation data for monthly and periodic reports.
• Monitor visitation data in the event management system (Momentus) to ensure information is entered correctly including numbers, categories, naming protocols etc.
• Send and collate visitor surveys and responses.

System Support

• Support the site wide event management system and calendar for venues and accommodation.
• In collaboration with relevant internal stakeholders establish and maintain naming protocols across site wide systems including but not limited to event management system, ticketing platform, internal record keeping, CRM etc.
• Attend weekly WIP meetings and support the delivery as needed.

Admin Duties

• General administration tasks
• Event support including evenings and weekends as required.
• Financial processes including credit card requisitions, purchase orders and invoice requests.
• Membership administration including processing new applications, renewals etc.
• Data and CRM entry and maintenance
• Monitor and manage the admin and stay email inboxes, responding to enquiries and referring on to other areas of the organisation as required.
• Send out pre and post event communications with approved content for the Engagement team.
• Prepare weekly activity schedule and attend and contribute to weekly cross departmental meetings.

YOUR QUALIFICATIONS

Essential

• Demonstrated experience in the operation of CRM, ticketing and booking systems.
• Exceptional interpersonal skills and demonstrated ability to communicate and develop relationships with a diverse range of people.
• Ability to quickly retain and act on new information, adapt quickly to changing circumstances and adopt an effective course of action.
• Ability to manage time and prioritise workloads in order to meet deadlines.
• Operate effectively both independently and as a member of a team, demonstrating sound judgment and initiative.
• Having a systematic approach and accurate in record keeping and all tasks associated with ticketing.
• Proven ability to provide high-quality customer service, handling enquiries by phone and email, and managing membership administration.

Desirable

• Previous experience with CRM/ ticketing system (preferably Tessitura and/or Momentus), or other previous ticketing experience, preferably within an arts environment.
• Experience in building CRM systems (i.e. system architecture), and technology tools to support ticketing and administrative functions.

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

REQUIREMENTS 

All Bundanon employees are required to obtain: 

• Current Working with Children Check. 
• National Police Check.
• A current driver's license.

TO APPLY

Your application must include a Cover Letter with a statement against the selection criteria listed above and a full CV including the names of three referees (referees will only be contacted after clearance with the applicant).

Enquiries should be directed to:

Yashaan Aspi Cawasji
[email protected] (using the subject line: Ticketing and Venue Officer enquiry via EthicalJobs)
Human Resources Officer