Primary Objective
The primary objectives of this role within CAWLS is;
- To ensure all reception point of contact is efficiently and effectively handled and ensure all clients are welcomed in an appropriate manner.
- To provide quality administration services to support the general office functions and the legal team.
- To assist in creating a bright and safe future for all women and children, helping them to live with dignity and respect, free from all forms of violence and abuse.
Key Duties
- Greeting clients and other visitors in a welcoming and appropriate manner.
- Answering the phone, relaying messages and making appointments for clients.
- Intake procedures including conflict checks of all clients and other parties.
- Data entry in the CLASS system.
- Maintaining email/mail register.
- Maintaining client files and filing of other documents.
- Administration tasks as required to efficiently run the reception area.
- Administrative assistance to other members of staff as required or otherwise as directed by Business Manager.
General
- Undertake training/professional development in consultation with the Business Manager.
- Participate in regular staff and supervision meetings.
- Participate in annual performance appraisal.
- Maintain a teamwork approach at all times.
- Other relevant duties as directed.
Selection Criteria
Essential
- High level of customer service and previous reception and office administration experience including a high level of written and oral communication skills.
- Demonstrated computer literacy and proficiency in the use of a computerised database and other computer software programs including Word, Excel and email.
- Strong commitment to cultural safety when assisting women from diverse cultural backgrounds including Aboriginal women.
- Demonstrated understanding of confidentiality and the ability to be discreet.
- Adopt a client orientated approach including the ability to effectively manage and prioritise workloads and to show initiative in the workplace.
- Demonstrated experience in working both autonomously and in a team environment to contribute to the team’s effectiveness.
- Current NT Driver’s License, NT Ochre Card & Criminal History check (or the ability to obtain).
Desirable
- Previous experience working in a community legal service.
- Knowledge and understanding of the issues women face in seeking access to justice particularly aboriginal women and those whose first language is not English.
- Trauma informed training.
- Manual driver’s license.
All CAWLS staff and volunteers are required to:
- Support and demonstrate CAWLS values and ethics
- Act at all times in accordance with CAWLS Code of Conduct, confidentiality agreement and policies
- Comply with CAWLS Work Health Safety Policies and practices
- Support a child safe organisation, undertake a police check prior to commencement and hold a current NT ochre card at all times
For more information contact Claire Ryan, Administration Coordinator on 8952 4055 or [email protected], using the subject line: Receptionist enquiry via EthicalJobs.
A full position description is available below.