• Join a thriving organisation supporting single mother families
• Small team, supportive working conditions
• CBD-based onsite part-time work
• $85,000 (pro-rata) plus 11.5% super

The Support Worker will join a team that provides professional specialist telephone and email support to single mother families through the CSMC Support Line.

Lived experience of being a single mother (current or past) is essential, as is an understanding of the barriers that single mothers encounter in economic and social participation.

Who we are

Council of Single Mothers and their Children (CSCM) is a non-profit organisation founded 55 years ago by single mothers to secure a better life for women parenting alone and their children. We achieve change by championing the agency, rights and needs of single mothers and their children and providing specialist support services, most significantly through the Support Line.

Single mothers turn to CSMC for support, information and assistance to secure basic human rights such as financial security; affordable housing; flexible work and education opportunities; legal protection; and health, safety and wellbeing for themselves and their children. This includes providing tailored referrals to relevant local and specialist organisations that can provide additional support to the service user.

The Support Worker also provides information to workers in Victorian community organisations contacting CSMC on behalf of single mother clients.

Working from a self-help model, CSMC employs only women who are or have been single mothers. This falls within the exception contained in section 28 of the Equal Opportunity Act 2010.

Required Key Selection Criteria

• Is or has been a single mother
• Commitment to social justice and the philosophy of CSMC
• Proven experience providing telephone support, information and referrals, preferably in a community setting
• Knowledge of community services and organisations in Victoria
• Highly developed verbal and written communication skills
• Excellent interpersonal and collaboration skills
• Proficient in Microsoft Office suite
• Ability to work in a self-directed, consultative and accountable manner.

For further details of the position and full key section criteria, please see the position description (in which the position is described as Contact Worker).

Please contact Jenny Davidson 0407 697 976 to discuss the role further.