About Us

DVSM is a registered charity which aims to prevent and provide support for people escaping/experiencing Domestic and Family Violence (DFV) and homelessness.

DVSM provides support services in an urban context (Inner Sydney), in a suburban context (Western Sydney) and in remote rural NSW (Wilcannia). DVSM also provides professional services (Sightlines) to build capacity and share learning about Domestic and Family Violence within the Community Services sector and more broadly with the wider ecosystem of corporations, organisations, institutions, online and local communities.

For more information about DVSM, please visit our website www.dvnswsm.org.au.

About the Role

As a Case Manager with our Domestic Violence After Hours Service (DVAHS) you will be responsible for and committed to delivering person centred, strength based case management services within a Human Rights framework.

The Case Manager works directly with women and children who are experiencing domestic and family violence to provide support to access services including safe accommodation, emergency relief and emotional support as directed by the individual and often include making effective referrals to other services.

The DVAHS service operates during the day and into the evening. The Case Management team works across a 24/7 on call roster to women who are escaping DFV out of normal business hours across 5 LGA’s in Western Sydney and supports the community by developing and maintaining strong networks across the areas.

The Case manager works collaboratively within a team environment and across the DVSM community.

About You

You are passionate about improving social and service responses to Domestic and family violence, demonstrating empathy, flexibility and responsiveness. Your personal values are well aligned to those of DVSM and you are committed to contributing to a positive and supportive team environment.

Essential Selection Criteria

• Relevant tertiary qualifications at minimum diploma level.
• Demonstrated understanding of the impacts of Domestic and Family Violence.
• Demonstrated ability to use strengths-based case management approach.
• Demonstrated ability to be self-directing, plan and prioritise workload and show initiative.
• Strong communication and interpersonal skills.
• Sound written communication skills, including knowledge of best practice in writing case notes.
• Computer literacy to at least an intermediate level.
• Current driver's license.
• Current First Aid certificate.

Desirable Selection Criteria

• Minimum two years' case management experience.
• Experience working with a coordinated, wrap around service model.
• Prior experience working in SHS services.
• Proven ability to work without direct supervision in outreach services.