About us!

DVConnect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create pathways for a life free from violence and fear. 

To learn more about DVConnect, visit dvconnect.org.

It is a genuine requirement of this position to be filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991. 

Position Overview

• Employment Term: Permanent part-time or casual
• Location: ON-SITE, Central Office (Brisbane, QLD)
• Remuneration: Social Community Home Care Disability Award Level 4 (pay point dependent on qualifications and relevant experience). Superannuation.

The Crisis Intervention Counsellor (CIC) role is the primary point of contact for callers seeking crisis support, information, and guidance. Crisis Intervention Counsellors are integral members of the Womensline Team as they contribute to the delivery of domestic and family violence support to Queensland women through the provision of professional assessments and immediate actions to meet the needs of service users within the operating framework and principles of DVConnect.

Crisis Intervention Counsellors deliver immediate trauma-informed support by answering crisis calls with compassion and a strong understanding of intersectionality and vulnerabilities. They provide psychological first aid to callers presenting in distress, undertaking professional, culturally sensitive, and non-judgmental risk and needs assessments, safety planning, offering practical assistance such as emergency accommodation and transportation, creating appropriate referral pathways, and delivering comprehensive support.

The safety of service users is further ensured through the Crisis Intervention Counsellor’s quality, timeliness, and accuracy of work (e.g., concise and accurate database entries and case notes and immediate action of inbound and outbound referral requests).

Position Requirements

• Completed tertiary qualification in Behavioural Science, Social Work, Human Services, or other relevant fields acceptable by DVConnect.
• Minimum two (2) years of professional experience in the social and community services sector.
• Highly developed professional, culturally sensitive and non-judgement assessment skills (e.g., safety planning, risk assessments and referral pathways) to maintain information accuracy and client safety (e.g., database entries).
• Proven knowledge and understanding of intersectional feminist practice and other relevant practice frameworks used to respond to the gendered nature of violence against women and children.
• Sound knowledge (or willingness to acquire) about Queensland Domestic Violence Legislation, particularly the Domestic and Family Violence Protection Act 2012.
• Demonstrate knowledge and analysis of domestic and family violence's effects, causes and dynamics.
• Exceptional and effective interpersonal, conflict resolution and consultation skills – crisis intervention experience highly regarded.
• Demonstrated ability to build, maintain, and enhance relationships with a wide range of stakeholders, including both sector and non-sector partners.
• Confident IT and telephone communication skills proven to multitask and prioritise effectively.
• High level of empathy and cultural awareness when engaging with diverse groups, including working towards supportive and culturally safe spaces for Aboriginal and Torres Strait Islander peoples.
• Positive Notice Blue Card and National Police Check, or willingness to obtain before commencing employment.
• Valid photo ID.
• Right to work in Australia.
• Availability and/or flexibility across 24/7 roster.

What's in it for you?

• Salary package up to $15,990 per financial year.
• Receive best-practice clinical supervision and supportive 1:1 catch-ups with your dedicated Team Leader.
• Access free professional and confidential mental health and wellbeing support for personal and work-related issues through EAP Brisbane.
• Inclusive team environment.
• Regular staff wellness activities. Fun fact: We love to pair our activities with lots of food!

For more information, please reach out to Nat on 0402 573 252 or [email protected], using the subject line: Crisis Intervention Counsellor enquiry via EthicalJobs.

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity, such as gender, age, culture, disability (physical or mental health), religion, sexual orientation, etc., is recognised and celebrated.