About us!

DVConnect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create pathways for a life free from violence and fear. 

To learn more about DVConnect, visit dvconnect.org.

Position Overview

DVConnect claims exemption under the Queensland Anti-Discrimination Act in identifying this role for an Indigenous candidate. 

• Employment Term: Full time / Part time (1 FTE)
• Location: Central Office (Brisbane, QLD)
• Remuneration: SCHADS 5.1 plus super.

This role will provide guidance and advice about culturally safe practice with First Nations callers. This guidance and advice will be provided in real time consults and case reviews, and brief sessions with callers where it is identified that specialised support is required. The role will also review risk, presentation, and documentation related to First Nations callers providing specialised advice to leadership about appropriate responses.

The role will provide support to practitioners with managing complex calls with First Nations callers as well as working alongside the Team Leaders to support the Womensline team with continuous improvement activities aimed at strengthening cultural safety such as the review, development and implementation of work guides, procedures and workflows for tasks performed by the Womensline team.

Additionally, this role will take the lead in developing and nurturing key relationships with sector and non-sector partners. This involves not only addressing stakeholder issues as they arise but also proactively engaging in planned partnership-style interactions to build and strengthen these relationships. This role will also work alongside the Service Integration Coordinator to establish relationships with services across the state, which may involve travel.

Position Requirements

• It is a genuine requirement of this position that it be filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991.
• Minimum two (2) years of professional experience in the social and community services sector at a mid-senior level role
• Demonstrated ability to build, maintain, and enhance relationships with a wide range of stakeholders, including both sector and non-sector partners.
• Leadership skills evidenced by previous experience in training, guiding, and/or supporting a team.
• Demonstrated ability to identify and solve problems effectively and make informed decisions under pressure.
• Excellent verbal and written communication skills, necessary for effective team collaboration and external stakeholder engagement.
• Proven ability to efficiently handle multiple tasks, prioritise effectively, and ensure optimal workflow and task allocation.
• High level of empathy and cultural awareness when engaging with diverse groups; including working towards supportive and culturally safe spaces for Aboriginal and Torres Strait Islander peoples.
• Well-developed IT skills.
• Commitment to social justice, DVConnect values and its’ role in delivering services to people impacted by violence and abuse.
• Positive Notice Blue Card and National Police Check, or willingness to obtain before commencing employment.
• Valid driver's license.
• Right to work in Australia.

Desirable

• Completed or commenced tertiary qualification in Behavioural Science, Social Work, Human Services, or other relevant fields acceptable by DVConnect is desirable.

What's in it for you?

• Salary package up to $15,990 per financial year.
• Receive best practice clinical supervision and supportive 1:1 catch ups with your dedicated Team Leader.
• Access free professional and confidential mental health and wellbeing support for personal and work-related issues through EAP Brisbane.
• Inclusive team environment.
• Regular staff wellness activities.

For more information about the role, please email [email protected], using the subject line: Womensline - First Nations Practitioner enquiry via EthicalJobs.

A position description is attached.

Please note that while our standard practice is to communicate with all candidates about the status or outcome of their applications, we are currently only able to reach out to those who have been shortlisted. Thank you for your understanding.

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity, such as gender, age, culture, disability (physical or mental health), religion, sexual orientation, etc., is recognised and celebrated.