• Lead and innovate the L&D function  
• Genuine flexible work arrangements 
• Highly engaged work environment 

About Us

EWON is the industry-based Ombudsman scheme providing independent, free, dispute resolution services to NSW energy and water customers. Our mission is to deliver fair outcomes, enhance customer service, and influence public policy.

EWON offers a supportive workplace committed to diversity, inclusion, and employee development. You’ll have the opportunity to make a meaningful impact while growing professionally in a dynamic environment.

Role Overview

Reporting to Head of People, Culture & Capability, The Learning and Development Partner will play a lead role in organisational capability development by designing and delivering innovative L&D initiatives across EWON. This role will focus on fostering individual and leadership capability development, creating progression pathways, and leading diversity, inclusion, and belonging initiatives.

Key Responsibilities:

• Learning Program Management: Lead the design, facilitation, and management of comprehensive learning programs.
• Resource Development: Create tools and templates supporting leadership and professional development.
• Learning Embedment: Coach and support teams to integrate learning into daily operations effectively.
• Training Calendar and Compliance: Collaborate on yearly training schedules and ensure regulatory compliance.
• LMS Administration: Manage the Learning Management System, design learning experiences, and oversee content.
• Succession Planning: Develop programs identifying and nurturing future leaders and subject matter experts.
• Organisational Development: Coordinate engagement surveys, manage performance cycles, and implement change initiatives.
• Diversity, Inclusion, and Belonging: Design initiatives fostering an inclusive culture of respect and equity.

Key Behavioural Capabilities:

• Strategic Program Management
• Creative Resource Development
• Collaborative Learning Integration
• Proactive Training Coordination
• Tech-Savvy LMS Administration
• Future Leader Development
• Data-Driven Program Evaluation
• Change Management Expertise
• Creating a Sense of Belonging

Key Requirements:

• Bachelor’s degree in HR, Education, Organisational Development, or related field.
• Previous senior L&D/HR generalist experience.
• Experience in designing and delivering impactful L&D programs.
• Strong communication and relationship-building skills.
• Knowledge of Adult Learning principles and HR/L&D trends.
• Proficiency in LMS administration and data analysis.
• Instructional design experience is advantageous.

Apply Now

Join EWON’s mission to empower NSW energy and water consumers. To apply, please submit your resume and cover letter outlining your suitability for the role.

For additional information about the role please contact Monique Heighes Head of People, Culture & Capability [email protected] using the subject line: Learning and Development Partner enquiry via EthicalJobs or (02) 8218 5259.

EWON is an equal opportunity employer promoting a safe, healthy, harassment-free workplace.

A position description is attached.