• Maximum Term Contract 2 Years, Full Time
• Melbourne office and other Good Shepherd colocation Sites
• SCHADS Level 8, $122,745.17 (plus super and salary packaging)

Role Purpose

The primary purpose is to drive excellence in client experience and operational performance within the Service Navigation and Support teams. Your role is integral to ensuring that our organisation delivers exceptional service outcomes by strategically optimising workforce planning, leveraging technology, and championing continuous improvement initiatives. 

Key Responsibilities

• Identify, prioritise, and deliver new initiatives and business-as-usual (BAU) activities to improve performance, operational excellence, and customer outcomes using technology.
• Provide high-quality strategic and operational workforce planning support across various Service Navigation and Support teams.
• Ensure that client navigation system delivers services that comply with industry regulations and protocols.

About you

• Bachelor's degree in a relevant field such as Business Administration, Management, Information Technology, or a related discipline. A master's degree or equivalent postgraduate qualification is desirable.
• Comprehensive understanding of regulatory requirements and legal obligations related to data protection, privacy, and compliance within the relevant jurisdiction(s). Knowledge of industry standards and best practices in regulatory compliance is essential.

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Flexible working arrangements (where possible)
• Access to Good Shepherd’s Employee Assistance Program: free and confidential counselling
• Working for an organization that makes a difference + more. 

How to apply

To apply please submit a short covering letter outlining your relevant skills and experience along with addressing the key selection criteria. Ensure to attach your CV. 

Please apply as soon as possible, applications are considered as they are received.

To request a copy of the position description, please email [email protected], using the subject line: Manager Optimisation & Client Value enquiry via EthicalJobs.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.