• Maximum Term Contract, Full Time (May 2024 – March 2025)
• NSW Hybrid model and working from home
• Classification & Salary: SCHADS Level 6 (plus super and salary packaging)

Role Purpose

This role is essential in managing the day-to-day operations and ensuring the effective and efficient delivery of intake, assessment, coach allocations, referral pathways, loan applications and support tasks. This role is critical in providing leadership and supervision to the coordinators and developing a highly competent and professional team. The Senior Coordinator is responsible for maintaining a focus on client-centered program delivery and may be required to directly respond to enquiries and assist participants with support tasks to ensure a responsive service.

Key Responsibilities

• Lead a team of geographically dispersed Hub Coordinators recognising individual strengths, needs and areas for development.
• Provide high quality, strengths based reflective supervision and reviews.
• Employ performance improvement strategies and performance management processes if required.
• Demonstrate respect for the expertise of people with lived experience of financial abuse and ensure participant centered service delivery including flexible engagement options, understanding and implementing trauma informed practice and understanding the factors impacting financial wellbeing.

About you

• A tertiary qualification or relevant work experience in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling, Customer Service or an equivalent field
• Experience working in a leadership role, including supervision, reviews and performance management
• Experience leading a dynamic geographically dispersed team.
• Experience in responding to and rostering a team to provide phone, email and face to face enquiries, intake and assessment.

about us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.  

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Additional purchased annual leave
• Flexible work hours/working from home where possible
• Long service leave due after 10 years, with access after seven
• Employee Assistance Program, a free and confidential counselling service

How to apply

Click 'Apply Now' to submit a short covering letter outlining your relevant skills and experience along with your CV.  Please apply as soon as possible, applications are considered as they are received.

To request a copy of the position description, please email [email protected] using the subject line: Senior Hub Coordinator enquiry via EthicalJobs.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.