• Located in Sydney city
• Full-time role flexible working arrangements as well as NFP salary packaging
• Join a collaborative team and a highly regarded peak body organisation

Company Overview

Homelessness NSW is the peak agency dedicated to ending homelessness across NSW. Representing a diverse membership, including specialist homelessness services, allied organisations and individuals with lived experience, we advocate and provide leadership on homelessness issues. Our purpose is to build the capability of people and the capacity of systems to end homelessness. Guided by Social Justice and human rights principles, we strive for a NSW where everyone has a safe place to call home. Through collaboration with government, services, and partners, we influence policy, support effective service delivery and drive innovation.

To help us on our mission to create a more and just supportive community, we are looking for a Communications and Engagement Officer who is passionate about social justice, skilled in event communication, adept at engaging with diverse audiences and is committed to advocating for solutions to end homelessness.

Position Overview

The Communications and Engagement Officer will play a vital role in helping Homelessness NSW build a movement to make homelessness rare, brief, and non-recurring. By communicating effectively across a range of member and public channels, this position supports the mission of Homelessness NSW. Reporting to the CEO and working with contractors as needed, this role is essential for enhancing member and public engagement, as well as promoting the organisation’s initiatives.

Key Duties and Responsibilities

• Event Organisation: Plan and organise member events, including online and offline network forums, conferences, networking events and webinars.
• Content Production: Develop and distribute high-quality content for member email alerts, presentations and newsletters.
• Social Media Management: Plan and deliver engaging social media content.
• Membership Engagement: Manage membership marketing and engagement in collaboration with the broader team.
• Website Management: Oversee the production and uploading of content to the website in collaboration with the team.
• Customer Relation Management: Maintain and manage the CRM system.
• Reporting: Provide regular reports on member and public engagement.
• Health and Safety: Ensure your actions do not adversely affect the health and safety of others and maintain a respectful workplace free from discrimination, bullying and harassment.
• Other Duties: Undertake additional tasks, duties or projects as required by Homelessness NSW.

Why work with us?

We are an established and successful peak organisation with clarity of purpose. Our people are provided with the right tools to achieve their goals and grow professionally. Providing high-quality support to build the capability of people and capacity of systems to end homelessness is at the core of everything we do. If you are looking for a rewarding experience, you’re in the right place.

Benefits

• Work in a highly respected peak body organisation – find meaningful work
• 17.5% leave loading and access to NFP salary packaging
• Hybrid working - work-from-home arrangements
• 35-hour work week with option to work a 9-day fortnight.
• Receive support and advice with tailored training as well as a commitment to ongoing professional development

Your Qualification and experience will consist of:

• Bachelor’s degree in communications, marketing, public relations or similar, or community development with relevant work experience
• Demonstrated experience in event organisation and management, including face-to-face and online events
• Experience in customer service, member or stakeholder engagement
• Proficiency in social media engagement
• Excellent verbal and written communication skills for diverse audiences and channels
• Strong project management skills
• Intermediate graphic design capability
• Ability to work independently, as part of a team and effectively with stakeholders

Join Homelessness NSW to contribute to a meaningful cause by enhancing our communication and engagement efforts.