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Family Services Manager

Hobart Women's Shelter

Hobart Women’s Shelter (HWS) is the second oldest women’s and children’s refuge in Australia. We provide crisis accommodation to women and children, transitional housing to families and a Children’s Therapy Program to families who are homeless and / or who are experiencing domestic and / or family violence. Hobart Women’s Shelter empowers clients to lead independent and fulfilling lives. We envisage all clients being able to live in a community free from violence and injustice, where diversity is celebrated, and where clients are supported to achieve their goals.

In consultation with the Chief Executive Officer (CEO) lead the Family Support and Programs Teams at Hobart Women’s Shelter (HWS). Develop programs and manage the delivery of services to assist individuals and families accommodated at HWS in accordance with the Program and Practice Frameworks. Create a harmonious and productive working environment by always setting and adhering to high personal integrity and performance standards.

The position is part-time/30 hours per week.

Selection Criteria

  • Demonstrated skill and experience in managing, training and mentoring teams who are working with individuals and/or families with high and complex needs within a crisis setting, family support service or related sector.
  • Demonstrated experience in planning, developing, implementing, and evaluating a range of programs and services.
  • Demonstrated experience working within a Practice Framework based around a Trauma informed practice model.
  • Experience in recruitment, induction, supervision, annual performance appraisals, performance management, and overseeing the rostering of staff within a 24/7 service.
  • Experience in reporting against staffing budgets and program grant requirements.
  • Demonstrated IT proficiency in the use of Microsoft Word, Excel, PowerPoint, and client databases.
  • Possess a sound knowledge and comprehensive understanding of Quality Assurance, including risk management, developing and implementing policies and procedures, and meeting legislative and contractual requirements, including mandatory reporting.
  • Experience in working towards the achievement of KPIs, reporting against progress, and planning strategies to address shortfalls.
  • Ability to develop and maintain Professional Practice Standards within an ethical decision making framework, to exercise judgements in situations where practices and direction may not be clearly defined, and to manage complex issues, including conflict.

Interested candidates must firstly discuss the requirements of the position before applying, with Janet Saunders, CEO, Hobart Woman’s Shelter by telephone (03) 6273 8455.

HWS has an exemption to recruit and appoint Females only.

A position description is attached.

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