Survivor Advocate Program Lead

Use your experience to make a meaningful impact in the lives of migrant and refugee women have experienced family violence, as they start their journey into recovery and growth.

We have an exciting opportunity for Survivor Advocate Program Lead who is passionate about supporting clients to access and engage with their post-crisis recovery goals.

About inTouch

inTouch Multicultural Centre Against Family Violence (inTouch) is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years, we've championed the cause of our clients, helping more than 30,000 women, children and families to thrive despite the challenges they've faced. Our approach is unique and effective, thanks to our inLanguage, inCulture delivery model and our team's profound and personal understanding of cultural sensitivities and the migration journey. With a refreshed Executive Team, we are inviting you to join us to make a greater impact for those affected by family violence and their communities.

inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people.

About the Role

The Survivor Advocate Program Lead will work closely with the Executive and our Narrating Our Own Resilience (NOOR) Family Violence Survivor-Advocates Advisory Group to sustain and scale a broad program of strategic partnerships and project work, focused on consumer participation, survivor advocacy and centering lived experience in the design, delivery and evaluation of the organisations service delivery.

The Survivor Advocate Program Lead will work closely with our Response Practitioners and inSpire teams to deliver high-quality programs, immediate and sustainable responses, and will play a key role in engaging internal and external stakeholders to build sustainable partnerships with family violence sector organisations, multicultural and ethno-specific community groups.

Key focus areas include:

Lead and coordinate the NOOR Survivor-Advocates Program to ensure effective operations and impactful engagement.

• Lead and coordinate the engagement of the NOOR Survivor-Advocates with internal and external stakeholders, including monthly Advisory meetings.
• Oversee logistics such as availability, bookings, invoicing, timesheets, and briefings.
• Ensure clear communication with all stakeholders, including Survivor-Advocates, partners, and external organisations.
• Lead recruitment and onboarding of new NOOR members, in line with strategic and growth, and impact objectives
• Ensure all activities related to survivor advocacy and consumer participation are embedded in inTouch’s service delivery and strategic initiatives.
• Maintain clear and detailed records of all program activities, reporting regularly on key outcomes and progress towards objectives.

Facilitate the development of meaningful, trauma-informed relationships between NOOR Survivor-Advocates, inTouch stakeholders, and the broader community.

• Build strong connections between NOOR Survivor-Advocates and the inTouch Board, staff, migrant and refugee communities, and the family violence service sector.
• Support the NOOR Survivor-Advocates in co-designing engagement opportunities with external stakeholders to influence policy and service development.
• Foster an inclusive environment that prioritises cultural safety, emotional wellbeing, and mutual respect.

Ensure the wellbeing and safety of NOOR Survivor-Advocates, providing trauma-informed support throughout all engagements.

• Conduct regular briefings and debriefings with NOOR Survivor-Advocates, ensuring their emotional safety and preparedness for each engagement.
• Support the development and maintenance of individual wellbeing, engagement, and development plans for each Survivor-Advocate.
• Provide referrals to additional support services as needed, ensuring a holistic and trauma-informed approach.

Support the professional development and capacity building of NOOR Survivor-Advocates, ensuring their growth and sustainability in advocacy roles.

• Design and implement tailored professional development and leadership training for NOOR Survivor-Advocates, focusing on their specific strengths and aspirations.
• Provide ongoing mentoring, coaching, and reflective practice opportunities.
• Encourage the active participation of NOOR Survivor-Advocates in workshops, advisory panels, and governance roles to build their capacity.

Capture and analyse feedback and data to drive continuous improvement and inform systemic change in survivor advocacy.

• Track and analyse engagement themes, feedback, and data to identify trends and support service improvements.
• Report regularly on outcomes, identifying areas for growth and refinement in the NOOR Survivor-Advocates program.
• Collaborate with sector leaders, practitioners, and NOOR Survivor-Advocates to enhance the program’s alignment with broader family violence sector goals.

Support external organisations to engage with lived experience expertise meaningfully and sustainably.

• Provide advice, guidance, and resources to external organisations on how to effectively engage NOOR Survivor-Advocates in co-design and participatory processes.
• Develop fee-for-service costings and quotes for external engagements involving NOOR Survivor-Advocates.
• Identify opportunities to refine systems and processes to support program growth and expand the NOOR Survivor-Advocates’ impact.

The benefits of working with us?

You'll be part of a mission-driven organisation that is making a tangible difference in the lives of women from migrant and refugee backgrounds, their families and their communities. inTouch offers a supportive, diverse and dynamic work environment, where innovation, passion and resilience are at the heart of what we do.

When you join inTouch, you can expect a range of benefits designed to foster your professional growth and ensure your overall wellbeing, including:

• A collaborative and nurturing team culture within a positive working environment, fostering mutual support, and continuous learning.
• Competitive salary plus packaging option.
• Yearly 3% salary on top of SCHADS level.
• Hybrid - office / working from home model.
• 5 weeks Annual Leave.
• Incremental Personal /Carer leave based on tenure
• 20 days paid Family and Domestic Violence leave
• Ongoing training, career progression and professional development opportunities.
• Comprehensive Employee Assistance Program.
• Flexible work arrangements and purchase leave opportunities

ABOUT YOU!

• Lived experience, or a demonstrated, sophisticated understanding of the ways that gender inequality intersects with other forms of inequality and oppression to limit people’s access to services, support, and safety.
• Relevant tertiary education (or minimum 3 years’ experience) in social work, community development, or another relevant field.
• Experience working directly with clients, consumers, or service users in a human services context is essential – specific experience working with victim survivors of family violence, working with specialist family violence services and/or working within the specialist family violence sector will be highly valued.
• Demonstrated skills in developing strategic goals into actionable projects, strategies and implementation plans, including managing multiple and sometimes competing priorities – direct experience in organisational change processes, outcomes measurement and/or human centred design is highly desirable.
• Experience implementing and maintaining systems and processes that support the safety and wellbeing of survivor advocates, lived experience consultants or other similar roles, including briefing and de-briefing, professional development and wellbeing planning, risk and safety assessment, establishing guidelines and boundaries for privacy, confidentiality and technology safety.
• Well-developed creative problem solving and negotiation skills, with the ability to provide considered advice to stakeholders at different levels.
• Ability to manage time independently, prioritise and manage competing demands with a high level of professionalism.
• Excellent relationship management skills, ability to build trusting, collaborative relationships and experience engaging with multiple, diverse stakeholders on project activity.
• Highly developed written communication skills, with experience producing high quality written reports and fit for purpose communication tools tailored to different audiences and formats.
• Excellent verbal communication skills, including influencing and negotiation skills, ability to listen and adapt to audience needs, and ability to lead and facilitate groups.
• Ability to speak a language other than English.

A position description is attached.

If this sounds like the role for you then click on the 'Apply Now' button below.

Reach out to [email protected], using the subject line: Survivor Advocate Program Lead enquiry via EthicalJobs, if you require support to complete your application or adjustments based on your access needs.

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, Reference checks, proof of eligibility to work in Australia and qualification checks.