Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

What's on offer for casual employees

There are many benefits of working at Launch Housing including:

• Contributing to useful and rewarding work and giving something back to the community
• Training and career growth opportunities across Launch Housing
• Positive, supportive and friendly teams
• Enjoy working in a diverse and inclusive workplace

About the opportunity:

Our Women’s only Crisis Accommodation is a residential facility with 15 single client rooms, the service provide temporary accommodation (for up to 8 weeks with the possibility of extension), case management, transitional support and other services to assist clients in achieving dignified and sustainable housing outcomes. The program also provides support to women outside the residential facility, including a Launch Housing rooming house located in the St Kilda area.

Launch Housing Women Services offers crisis accommodation, case management and advocacy to women experiencing homelessness in Melbourne. This site is one of the only crisis services in Victoria to employ and accommodate women only and it also offers services to trans and gender diverse individuals who identify as women. The After-Hours Support Worker role at Women Services works as part of a solo worker model with a sleepover component to the role. During the sleepover component of the shift, the worker is still required to undertake service.

• Work with Melbourne's most progressive housing and homelessness organisation
• Multiple casual positions available
• Based in St Kilda East

The role supports clients at our Launch Housing East St Kilda site which is one of the only crisis services in Victoria to employ and accommodate women (including trans and gender diverse individuals who identify as female). As such, only candidates who are women or who identify as female will be considered.

What you'll be doing:

• Providing comprehensive services to residents including crisis counselling, support, referrals inclusive of mental health and AOD and advocacy in accordance with case plans and in line with the practice framework.
• Maintaining appropriate casework records and statistics. Documenting risks, following ALERTS, as per case noting policies and procedures.
• Monitoring and managing the dynamics of the facility with the aim of providing an environment which is safe, supportive and enjoyable for all.
• Following all handover procedures and instructions.
• Responding to critical incidents and breaches of facility house expectations.
• Reporting and managing urgent repairs.
• Engaging external services, including emergency services as required.
• Undertaking administrative duties relevant to the running of the facility.
• Contacting the On-Call Manager as required as per the on-call procedure.
• Facilitating recreational and wellbeing activities for residents.
• Contributing to maintaining the facility to a clean, safe and hygienic standard.
• Provide support to clients that are supported in a transitional capacity as required.
• Assist clients with forms and other administration.
• Carrying out comprehensive risk assessments and safety planning.
• Cleary outlining service offerings and house guidelines to all new clients.
• Providing a consistent trauma informed and client focused service to all presenting clients.
• Sourcing emergency accommodation / HEF accommodation for clients exiting Launch Housing or who are being timed-out.

What we're looking for (key selection criteria):

• A relevant tertiary qualification in human services, and direct experience in the delivery of services to clients with complex needs relating to homelessness (desired).
• Demonstrated understanding of housing and homelessness policy, context and systems.
• Demonstrated ability to work collaboratively with others towards effective client solutions.
• Good interpersonal and communication skills, both verbal and written.
• Well-developed organisational and time management skills.
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Excellent problem-solving skills.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

Applications will be considered on a rolling basis so please don't delay in submitting your application.

How to Apply

To apply for this opportunity, please click on "Apply Now" button. Please submit a cover letter addressing the key selection criteria and your CV.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected] using the subject line: After-Hours Support Workers enquiry via EthicalJobs.

A position description is attached.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.