Organic Angels is Melbourne’s leading certified organic fruit and veggies home delivery company. We pride ourselves in following our core values of providing the best available certified organic produce, looking after our customers, promoting health & happiness, being ethical & sustainable and we proudly hold our ACO certification.

This important position will ensure the efficient day-to-day operation of the order processing, office oversee and support the work of management and other staff. We’re a small family business and the main tasks below is not exhaustive, and the role may change to meet the overall objectives of the company.

MAIN TASKS INCLUDE:

• General Admin & Office Duties
• Delivery Route Planning
• Managing Stock
• Customer Service
• Fulfil other duties as required by management and other department personnel as requested/required.

REQUIRED QUALITIES:

• Professional approach even on repetitive tasks
• Ability to work under pressure
• Ability to work unsupervised
• Organisational and time management skills
• Excellent attention to detail
• Friendly phone manner and professional email writing skills
• Great attitude in the smallest of tasks.
• Punctual and Reliable

DESIRED COMPETENCIES:

• Customer service experience
• Good Knowledge of Melbourne's suburbs and surrounds
• Experience with Accounting Software / CRM software / Email
• General Admin
• Professional phone manner and email writing skills.
• Intermediate Excel and Microsoft Office ability (competency test will be given if selected for interview)

EXPERIENCE & KNOWLEDGE

• Experience in business, administration and customer service roles required
• Knowledge of the Australian Organic Industry (preferred)

PERSONAL ATTRIBUTES:

• Professional approach
• Positive approach to change
• Love for healthy living and organics!
• Hold similar values to our Core Values

SKILLS & COMPETENCIES

• Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.
• Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
• Commerciality: ability to apply knowledge in a practical, commercial manner.
• Teamwork: willingness to assist and support others as required and get on with team members.
• Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.

Other:

Work Days / Hours:

• 3 to 4 days per week neg (Must work Monday, Wednesday and Friday)
• We may ask you to work some Public Holidays
• Total hours: 24 Hours (Permanent Part-time)
• Location: Epping