• Monday - Friday in our Rosebery office
• We are looking for a Customer Service Superstar to work with our friendly and supportive team!

About the business

Organic Trader is one of Australia’s most established natural and organic food and eco-products distributors. Marrying a passion for healthy living, the environment and social justice to an evergrowing market of conscious consumers, Organic Trader offer a diverse product range to a variety of industries including the eco, organic, fair trade, health food, greengrocers, independent supermarkets and pharmacy markets. Outstanding customer service to an expanding network of suppliers and customers is our paramount commitment.

About the role

We are looking for a positive, friendly and dynamic Customer Service and admin champion to join us in providing exceptional service to our customers and support to colleagues across multiple departments.

The ideal person will be excited about organic and natural products and is interested in eco living. 

Duties include:

• Helping to oversee the day-to-day operations of the customer service department and ensuring department is running smoothly
• Liaising with, and supporting our on-road Sales Reps
• Processing orders
• Assist customers with order placement, tracking, and returns
• Answering inbound calls and emails
• Ad hoc administrative tasks as required

Skills and experience

The ideal candidate with have the following attributes:

• Exceptional customer service skills
• A warm and positive attitude
• Ability to take initiative and problem solve
• Moderately tech savvy and comfortable learning new software and IT systems
• Proven abilities to work as part of a diverse team, in a fast paced environment
• Previous experience with Netsuite is preferred but not required

Work schedule and location

• This is a full-time position, Monday to Friday, based in our office in Rosebery, Sydney.
• No weekends and evenings
• Some flexibility available with work hours to support a healthy work-life balance

Benefits and perks

• Join a fantastic, friendly team in a busy but fun, supportive environment.
• Gain knowledge and experience in a values-based business.
• Opportunity to try and test some of the best products in the market.
• Generous staff discounts
• Tea, coffee and snacks provided

We encourage individuals from diverse backgrounds and life experiences, including back-to-work moms, to apply. We value your skills, dedication, and ability to contribute to our team.

You must have the right to live and work within Australia, and preferably be an Australian resident or have a long-term visa with full working rights.