The Program Co-Ordinator for the Homes for Older Women Program (HOW) is responsible for facilitating the successful implementation of the program, which aims to facilitate affordable housing placements for women 55+ in the Blue Mountains. The role requires a strategic and empathetic approach to connecting home seekers with compassionate homeowners, ensuring sustainable and supportive living arrangements.

The Program Co-Ordinator will work closely in cooperation with volunteer teams, community stakeholders, and the HOW Management Team (HMT) to align program activities with the program objectives. This position is for 15-20 hours/week.

The website about the program can be found here: how.ownnsw.org.au.

The supervisor for the position is the Chair of OWN Blue Mountains.

Key Responsibilities

1. Program Facilitation & Matching
   • Facilitate affordable housing placements by creating sustainable connections between home seekers and homeowners.
   • Conduct confidential intakes with homeowners and home seekers to understand their needs, preferences, and compatibility.
   • Maintain records and profiles of participants using Active Campaign to ensure effective connections. (Training on Active Campaign will be provided if you are unfamiliar with the database)
2. Volunteer Facilitation
   • Support and facilitate volunteer teams to work on aspects of program operations.
   • Ensure volunteers are effectively utilised and encouraged to achieve program goals.
3. Stakeholder Engagement
   • Ensure stakeholders are updated on program progress and outcomes.
   • Build and maintain relationships with community groups such as the advisory committee and promote the program.
4. Risk & Compliance
   • Adhere to and implement risk management and legal frameworks to ensure all program activities are conducted safely and legally
   • Stay informed of relevant legislation and best practices in housing and community services.
5. Marketing & Communications
   • Support the program's marketing and communications strategies to enhance visibility and engagement.
   • Generate Facebook content with the HMT and provide information updates for the website developer when necessary.
   • Support the development and distribution of promotional materials to raise awareness about the program.
6. Reporting & Budget Management
   • Prepare brief weekly reports to HMT, tracking key performance indicators and program outcomes.
   • Work with HMT to ensure the program's budget is used efficiently.
7. Community Outreach
   • Network with various community groups to expand the program’s reach and impact.
   • Represent the program when requested by the HMT at community events, meetings, and forums to increase awareness and support.

Essential Skill Requirements

• Experience in the administration and facilitation of programs.
• Experience in working with volunteers.
• Excellent empathetic communication skills, especially over the phone.
• Ability to conduct detailed and sensitive interviews with homeowners and home seekers.
• Capability to work independently with minimal supervision.
• Strong networking and relationship-building skills within community groups and organisations
• Computer applications – Email, internet searching, online subscriptions, Microsoft Word, Excel, Powerpoint, Publisher

Desirable

• Grant writing experience an advantage.
• Content generation for social media.

Qualifications

• Relevant qualifications, in fields such Social Work, Community Services, Business or a related field would be an advantage.
• Experience in a similar role or program management

Personal Attributes

• Compassionate and empathetic, with a genuine commitment to supporting older women.
• Highly organised, with strong attention to detail.
• Innovative and proactive, with the ability to think strategically.
• Flexible and adaptable, with the ability to manage multiple tasks and priorities.
• Strong interpersonal skills, with the ability to build trust and rapport with diverse groups.

If you're ready to be a part of our dedicated team and make a real difference, click "Apply Now" to submit your application.