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Manager Business Improvement



An exciting people leadership role helping improve the lives of children, young people and families by building organisational capability and embedding evidence led practices and systems.

The role:

Reporting to the Senior Manager Planning & Performance, the Manager Business Improvement will lead business process and continuous improvement activities ensuring alignment with our strategic goals. The role will lead a team of data and business analysts to deliver on outcomes and evaluation initiatives while identifying and implementing opportunities for business improvement across the organisation.

The Manager, Business Improvement ensures that the operational efficiency of OzChild’s programs and support services is maximised through the development and implementation of data led business improvement interventions. The role supports the learning and application of knowledge, systems, and skills to OzChild staff based on evidence informed data and analysis, and its contribution to improving outcomes for children and young people.

Your responsibilities:

  • Lead a team of three direct reports responsible for data collation, analysis, and outcomes evaluation reporting across the organisation
  • Work with Service Directors to develop and implement success measures and reporting for change initiatives
  • Act as an internal consultant, working with stakeholders to identify and eliminate pain points through training and systems improvement
  • Sit at the intersection of new technologies and change management, driving scoping and improvement of new and existing solutions and ensuring organisational adoption
  • Empower internal stakeholders to automate data capture and unlock the power of their reporting to drive better outcomes

Who we are looking for:

  • A passion for the work we do improving the lives of others
  • A critical thinker with a love of building capability in others
  • Highly developed communication, stakeholder management, and interpersonal skills
  • A tertiary qualification or relevant organisational management experience in business improvement or organisational change
  • Ability to build and manage effective teams and influence and motivate others to find business improvement solutions


To submit your application and/or view a full position description please click on the "Apply Now" button.

Please include a cover letter addressing the key skills and experience and your CV.

Note: you will need access to reliable transport, a full drivers licence, Working With Children's Check and Police Check to work with us.

For more information or to discuss the role in detail please call Alison Scott, Senior Manager Planning and Performance on 03 9695 2212.

How to apply

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