About us

Palliative Care Queensland (PCQ) is a leading charity and peak body, established in 1988. We are membership-based, supporting the individuals, families, carers, community members, as well as specialist and generalist health care professionals working with Queenslanders experiencing serious illness, dying, death and grief.

Our belief is that every single human deserves to live every day until their last. We are committed to ensuring that every Queenslander has access to quality palliative care that is holistic and encompasses the individual’s social, emotional, physical, and spiritual needs.

Our signature program is Ambulance Wish Queensland where we fulfil last wishes for people living with life limiting illnesses. We also deliver community education, information, awareness raising, and advocacy on behalf of our members and sector.

To find out more about us and the life-changing work we do, please visit our websites at www.palliativecareqld.org.au and www.ambulancewishqld.org.au.

2024 is a growth year for Palliative Care Queensland. We are expanding our Ambulance Wish QLD program from two ambulances covering southeast Qld and Townsville to four ambulances, with two new hubs in the Sunshine Coast and Toowoomba. Our LEARN program delivering community education and information is also growing. We have just launched our new website as part of a national rebrand in late 2023 and are embarking on an exciting consumer communication project in 2024, including an enhanced National Palliative Care Week campaign in May.

About you and the role

We are seeking an experienced senior operations officer on a part time basis (0.6FTE), to oversee our organisation’s operations, quality accreditation and manage staff training.

Reporting to the Chief Executive Officer, the Senior Operations Officer will develop and continuously improve the operational systems, services and procedures which underpin the delivery of Palliative Care Queensland and its programs. This role includes maintaining the quality accreditation process for the organisation.

Responsibilities of the role

Under the direction of and in consultation with Senior Management:

• Lead plant management, legal requirements, issues and safety, maintenance and requests regarding:
  • offices and office equipment
  • vehicle fleet
  • organisation’s IT
• Lead PCQ Workplace Health and Safety
• Lead Quality Accreditation and Improvement process (QIP)
• Lead operational risk and issues documentation and response
• Oversight documents and records management.

Qualifications, skills & experience

• Demonstrated track record in practical management of assets and operational processes within a small to medium organisation
• Demonstrated experience in quality accreditation and improvement processes
• Demonstrated experience in leading organisational workplace health and safety
• Demonstrated ability to identify risk, implement effective practical controls and mitigate any potential liabilities
• Well-developed computer skills including experience with access control systems
• Strong experience in the Microsoft Office Suite (Outlook, Excel, SharePoint, Word)
• High level of interpersonal skills
• Ability to communicate with a wide range of market users including tenants, staff, customers, suppliers, and stakeholders
• Ability to coach/mentor and support colleagues within the team
• Proven team player.

Benefits

• A collaborative team environment that encourages new ideas and contributions
• An organisation that promotes an inclusive culture, work-life balance and flexibility to work from home
• Generous salary packaging benefits (up to the value of $15,899 per FBT year + meals and entertainment packaging)
• 3 Self-Care Days at the end of year (pro rata)
• Employee Assistance Program
• Reconciliation Action Plan