ABOUT RAILS

The Refugee and Immigration Legal Service (RAILS) is a community legal centre based in South Brisbane. For over 40 years, RAILS has provided free legal assistance and education in immigration and refugee law to people in Queensland.

RAILS assists some of the most vulnerable people in our community, predominantly refugees, asylum seekers and people who have experienced family violence. RAILS strives to empower them and help them find and remain in safety.

RAILS is a member of Community Legal Centres Australia and is registered as a Charity with the Australian Charities and Not-for Profit Commission. RAILS genuinely values our staff and our workplace is ethical, supportive, positive and inclusive.

ABOUT THE POSITION

• Hours: Contract until 30 June 2025 with the possibility of extension. 3 - 4 days/week
• Salary: Social, Community, Home Care and Disability Services Industry Award level 5 plus additional 11.5% superannuation
• Generous leave entitlements (paid parental leave, cultural and special leave provisions; portable long service leave) including additional paid leave over end of year shut down; and
• Attractive no cost salary sacrifice options.
• Responsible to: Operations Manager
• Work arrangements: in person from RAILS' office in South Brisbane

OVERVIEW

The Human Resources & Volunteers Coordinator is responsible for providing comprehensive administrative support for all HR functions and coordinating RAILS’ volunteer programs. This role is crucial to promoting a positive organisational culture and ensure efficient HR and volunteer operations.

KEY RESPONSIBILITIES

Volunteer Program Coordination:

• Recruit, onboard and manage day legal and law student volunteers
• Oversee volunteer records, rostering and provide ongoing support and guidance
• Act as the primary contact for non-legal volunteer queries
• Organise volunteer functions and monitor satisfaction through surveys and feedback
• Ensure compliance with policies, procedures and awards

Human Resources Administration:

• Support recruitment, onboarding, and offboarding processes
• Administer HR systems, ensuring accuracy of employee records
• Assist in HR policy development and ensure compliance
• Support internal training programs and HR metric reporting

Employee Engagement and Culture:

• Assist in staff engagement and well-being initiatives
• Provide administrative support for performance reviews and professional development
• Contribute to fostering a positive, inclusive and supportive workplace culture

ABOUT YOU

Essential:

• 2 years previous experience in a human resources support role or a coordinating volunteers position within a not for profit organisation.
• Strong organisational and administration skills, attention to detail and proficiency in Microsoft Office Suite.
• Excellent interpersonal and communication skills with the ability to engage diverse groups
• A high level of confidentiality and ethical standards

Desirable:

• Experience in volunteering coordination
• Demonstrated ability to manage multiple tasks and priorities
• Flexibility in adapting to changing priorities and requirements.

A detailed position description, outlining selection criteria, is attached.

DIVERSITY AND INCLUSION

RAILS is committed to being a culturally safe and inclusive organisation and has policies in place to create and maintain appropriate work practices and a respectful work environment. Aboriginal and Torres Strait Islander people and otherwise culturally and linguistically diverse people are encouraged to apply for this role.

Please let us know if you would like us to share our Cultural Safety for Aboriginal and Torres Strait Islander People Policy with you before applying for this role by emailing [email protected] using the subject line: Human Resources and Volunteers Coordinator enquiry via EthicalJobs.

If you are Aboriginal and/or Torres Strait Islander or otherwise culturally and linguistically diverse and would like to speak to us about the role requirements and your application before applying, please email [email protected].

This recruitment process is strictly confidential and information about your application will not be shared with anyone outside of the organisation.

How to Apply

Human Resources and Volunteer Coordinator roles at RAILS are available for immediate start and applicants are encouraged to apply as soon as possible indicating their availability to start in the role.

RAILS will begin assessing applications on receipt. Only those applicants who will be invited for interview will be contacted.

To apply for this role please provide the below documents via the 'Apply Now' button.

• Current CV
• Cover letter addressing your interest in the role and addressing the selection criteria.

Any questions about this position should be directed to [email protected]. Ellissa Lauder, Human Resources Manager at RAILS, will be the contact person for this position and will be available to discuss further details about this position as required.

A position description is attached.