• Make an impact and support clients to achieve positive outcomes
• Join a respected, high quality and experienced service organisation
• Hybrid working arrangements – full-time, located in Northern Melbourne

This is an exciting opportunity for a motivated, experienced customer service professional at our Northern centres to join Relationships Australia Victoria (RAV).

About us

Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. We have been delivering high quality family and relationship support services to for over 75 years. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians.

About the role

Reporting to the Senior Manager, you will be a friendly first point of contact for our clients, directing phone enquiries and responding to emails about our services in a helpful manner. You will also coordinate bookings, perform data entry and manage appointment processing, while conducting basic assessments of client service needs as necessary. A high level of customer service is required for this role, along with a focus on confidentiality and professionalism.

This opportunity is located across our two Northern centres in Greensborough and is a full-time, fixed-term position until November 2025, with the expectation that one day per week will be an evening shift. The base salary range is $74k - $76k per annum.

About you

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Competent in Microsoft Office suite and ability to pick up new programs and business systems with ease.
• Experienced in answering high volume inbound calls and delivering high quality customer service.
• High level of confidentiality to ensure client personal and financial information is maintained.

We provide

• Competitive salary packaging as RAV is a public benevolent institution
• Hybrid and flexible working arrangements.
• Generous leave entitlements, and gratis days over the Christmas/New Year period.
• Professional development and training.
• Best practice clinical supervision.
• Career progression opportunities.

Candidates can view the position description attached below or on our website www.rav.org.au/careers, contact Stuart Deagan, Senior Manager Northern Melbourne for specific queries. Candidates will be required to provide evidence of two COVID-19 vaccinations. 

RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.