The Operations Supervisor will be a pivotal member of Reground’s team, overseeing end-to-end operations, managing our driver team, and driving customer and stakeholder relationships. The role requires strong strategic thinking, creative problem-solving, and logistics expertise to optimise Reground's services while fostering business growth.

This role will also support Reground’s growth initiatives and projects and requires a leader with exceptional people management skills, business acumen, and a passion for sustainability. Familiarity with the coffee industry would be highly beneficial.

Key Attributes

The ideal candidate will:

• Be a strong problem solver with a creative mind.
• Have excellent logistics and organisational skills.
• Possess strong business acumen and strategic thinking.
• Be a people-oriented leader who inspires collaboration.
• Ideally have experience and knowledge of the coffee industry.
• Comfortable driving heavy vehicles/holds a manual license.

Main Focus Areas

1. Team and project management.
2. Customer relationship management and improvements.
3. Compliance and OH&S implementation.

Core Responsibilities

• Staff Management: Oversee and support the driving team.
• Account Management: Manage medium and large client accounts, ensuring satisfaction and retention.
• Compliance: Manage policies and document compliance, ensuring all operations adhere to regulations.
• Strategic Growth: Build partnerships and networks to support sustainable growth.
• Public Relations and Events: Represent Reground at events and foster public awareness of our mission.
• Human Resources: Oversee payroll and rostering.
• Business Development: Implement strategies to expand services and enhance revenue streams.
• Commercial End-Users: Manage relationships and deliver tailored solutions.

Support and Oversight Tasks

• Provide operational oversight to ensure smooth service delivery.
• Support customer service and troubleshoot escalated issues.
• Assist with scheduling and logistical challenges as needed.

This role is for four days per week and is based in Alphington. It offers an opportunity to lead in a fast-growing, sustainability-focused organisation, making a tangible impact in the circular economy.