Who are we?

Ronald McDonald House Charities is one of the leading Global and Australian children’s charities supporting the ever-changing needs of seriously ill children and their families. In line with its mission, Ronald McDonald House Charities Victoria & Tasmania (RMHC VIC & TAS) has dedicated more than 35 years to keeping families closer to their child with a serious illness who require treatment and support across Victoria and Tasmania.

What we're looking for

As the Family Room Program Coordinator, you will be the face of our Monash Family Room Program. You will be responsible for the delivery of the core program, in respect to the RMHC Quality Standards, and pivotal for championing the best-practice people lifecycles with the Family Room Program volunteers. The role is a Part-Time - 0.6 FTE role.

What you'll be doing

• Talent acquisition and end-to-end recruitment of our Family Room volunteers
• Overseeing the compliance and governance of the Family Room volunteer team within the RMHC and Hospital parameters
• Leading and managing the volunteers to provide high levels of assistance to families using the Family Rooms
• Delivery RMHC branded Quality Standards and Operational KPIs in relation of the Family Room Program
• Supporting delivery of the volunteer engagement, training & development, recognition frameworks

Who are you?

Aside from a fun, energetic, passionate human - we are looking for someone who is inspired by our mission and actively wants to contribute to the values held by all staff at Ronald McDonald House Charities. We want you to champion our best-practice people frameworks with the Family Room volunteer team and to drive our high-level operational standards.

Ideally you'll have:

• Tertiary qualifications in Human Resources, Project Management or related discipline; or comparable work experience, skills and competencies
• Experience in the Not-for-Profit sector
• Experience with community services including direct exposure to working with volunteers
• Experience building and maintaining effective relationships with diverse stakeholders
• Exemplary time management and prioritisation skills
• Exceptional interpersonal, oral & written communication skills, including strong attention to detail
• Proficiency with Information, Communications & Technology (ICT), including maintaining accurate and timely records
• Ability to work independently and collaboratively in a small team

Why work for us?

• Excellent salary packaging benefits
• Employee perks such as a meals & entertainment card and well-being program
• Access to career growth opportunities, external corporate events and national conferences
• Highly focused professional development and training
• The chance to work with passionate, like-minded people who enjoy aligning with a vibrant organisation
• The chance to make a difference in the lives of families with seriously ill children by enhancing the visibility and impact of our key initiatives.