Roses in the Ocean is a national not for profit organisation founded on and operating through the lens of lived experience of suicide; we exist to save lives and reduce emotional pain. We seek to lead the significant cultural shift needed to save lives through harnessing the perspectives of all we represent, along with our own lived experience of suicide. With our actions driven and guided by those with a lived experience of suicide, we strive to innovate and transform suicide prevention, drive and deliver system reform and support organisations and government to effectively and meaningfully integrate lived experience expertise into suicide prevention.

Everyone who works within Roses in the Ocean has a lived experience of suicide which is defined as ‘having experienced suicidal thoughts, survived a suicide attempt, cared for someone through suicidal crisis, or been bereaved by suicide.’

About the role

As the Warmline Allocations Coordinator, you'll take on a varied and dynamic position, working under the direction of the National Warmline Coordinator to manage the daily operations of the Peer CARE Companion Warmline. Your responsibilities will include call allocation, building and maintaining quality data systems, and supporting and contributing to the implementation and expansion of the Roses in the Ocean the Peer CARE Companion Warmline service and Peer CARE Companion in community service and other services as required.

Summary of responsibilities

• Call Allocation & Warmline Operations: Ensure prompt allocation of Warmline calls to Peer CARE Companions, enabling timely, needs-focused responses to service users.
• Data Management & Reporting: Oversee robust data processes, analysing service trends, creating visualisations, and driving continuous improvement in our operations.
• Team Collaboration: Work with the National Warmline Coordinator and key team members to enhance processes, streamline service delivery, and train volunteers on tools like Volaby and Monday.com.
• Communication & Relationship Building: Foster strong relationships with stakeholders and maintain respectful, person-cantered communication with service users, volunteers, and third parties.

About You

This role requires someone who combines exceptional organisational skills with an understanding of non-clinical peer led service delivery. You’re calm, solutions-focused, and able to manage multiple projects while maintaining attention to detail.

To succeed, you will bring:

• A lived experience of suicide and an appreciation for its impact on families, workplaces, and communities.
• Strong data analysis and reporting skills, with experience working in tools like Volaby, Monday.com, or SharePoint.
• Proven interpersonal and communication skills, including the ability to sensitively manage relationships and engage in supportive conversations.
• A passion for the not-for-profit sector and a commitment to Roses in the Ocean’s values of Life, Connection, Collaboration, Humility, and Deep Listening.
• Previous roles in peer work or peer mentorship are highly desirable.
• Flexibility to work some evenings and weekends as required (time in lieu available).
• Capacity to manage sensitive information while maintaining confidentiality and professionalism.

At our heart and soul are people with a lived experience of suicide. This means you are:

• Aligned to the values of Roses in the Ocean.
• Passionate for the Not-for-Profit sector and making a difference in the lives of people.
• Calm, composed, and solutions focused.
• Self-aware and responsive to own wellbeing needs.
• Able to demonstrate high levels of professionalism, maturity and attention to detail.
• Proactive in seeking new knowledge, building relationships and consulting with others.
• Able to maintain enthusiasm and focus whilst working autonomously.
• A team player that is committed to the success of the team and the organisation.

Why join us?

At Roses in the Ocean, our values are at the core of everything we do. You’ll be part of a supportive, forward-thinking team committed to creating genuine impact. We offer a collaborative environment where every team member’s unique contribution is valued.

If you are looking for an organisation that is as passionate as you are, is making a positive impact and is a well known and respected sector leader, we would love to receive your application.

You will also enjoy some benefits

• Salary packaging benefits of up to $18,550 per year to increase take home pay plus Novated Leasing options available
• Additional leave - Wellness Day Leave of up to 3 days per year
• Access to counselling sessions to support wellbeing and self-care
• Access to a wide range of discounts, saving on everyday expenses via the ‘Swag’ app
• Portable long service leave if you work in Queensland or Victoria
• Training and professional development opportunities
• A flexible and supportive workplace with excellent work-life balance initiatives

For more information about our organisation please visit the Roses in the Ocean website www.rosesintheocean.com.au.

Roses in the Ocean is committed to providing an accessible, diverse and inclusive work environment  and we welcome applications from First Peoples, people with disability, people from diverse cultural and linguistic backgrounds and people who identify as LGBTQSB+.

If this sounds like the perfect opportunity for you, we’d love to hear from you! Click "Apply Now" and make sure to include your resume and a cover letter outlining your suitability for the role.

Please advise us if you require any reasonable adjustments throughout the recruitment process. 

We will commence shortlisting as applications are received, so don’t delay!