About SisterWorks

SisterWorks is a not-for-profit social enterprise, with its head office based in Springvale, Melbourne.

SisterWorks’ vision is that all migrant, refugee and asylum seeker women are economically empowered. Our mission is to enable these women to have the opportunity to be confident, independent and learn new social and vocational skills to improve their economic outlook. SisterWorks does this through providing learning opportunities in a safe environment where Sisters can build their skills and community, and gain both the knowledge and the confidence to seek employment or further study.

The SisterWorks model, 'Work Empowers Women', is centred around empowerment, fostering a sense of independence, and providing opportunities for building a community, learning new skills, and earning an income. This is achieved via our Hubs in Abbotsford, Richmond, Bendigo and Dandenong hub.

SisterWorks has been able to expand the reach of its model via an exciting partnership with UN Women. This partnership has provided a platform for growth, transformation and enhanced external advocacy opportunities and influence, and enabled the organisation to expand its reach outside of Melbourne into regional Victoria. During this period of growth, SisterWorks has remained committed to seeking engagement and guidance from the women it supports, and is constantly looking for new ways to positively impact on the lives of more Sisters.

About the role

This role is crucial in the operation of SisterWorks’ Cafe. Responsibilities include managing day-to-day running of the cafe and catering business, food production, hiring, training, and supervising team members, maintaining a profitable business and executing the pathway part of SisterWorks’ mission by providing a pathway for Sisters to pursue work experience. This role requires experience in the food and beverage industry, interpersonal, and leadership skills.

Roles and Responsibilities

Operations:

• Manage day-to-day cafe, catering and food production.
• Responsible for SisterWorks’ food label production
• Deliver and maintain exceptional service standards and conditions
• Manage daily roster to ensure proper team member coverage, scheduling according to the needs of business while maintaining costs
• Able to perform all POS duties, front and back of house, including opening and closing procedures
• Manage ordering of all provisions (food, beverage, cleaning and disposables) as required and in line with financial procedures / costs
• Responsible for Cafe’s daily reconciliation, recording of sales and follow up payments.
• Manage product quality, preparation, and presentation standards
• Responsible for business development and growth plans in consultation with Head of Social Enterprise
• Coordinate/collaborate with Social Enterprise Marketing to create promotional activities and campaigns.
• Plan, execute, communicate, and support all promotions and revenue generation initiatives

Financial:

• Responsible for profitability of the Cafe and Catering by growing sales and controlling costs of goods, inventory levels, suppliers, and expenses
• Maintain proper loss prevention standards, review cash handling procedures
• Coordinate with Social Enterprise Accounts and Administration Coordinator in all financial reconciliations
• Collaborate with internal departments in reporting for/if any grants and government subsidies pertaining to SisterWorks’ hospitality operations. Note : this is not acquittal reporting, but statistics of the impact/outcome generated by the hospitality operation.

Customer Service:

• Foster a positive business environment, provide consistent, efficient, and friendly service for customers
• Actively seeking feedback from customers on a regular basis
• Proactive in solving customer issues and complaints
• Maintain and further enhance relationships within the local businesses and residents
• Maintain high cleanliness standards consistently throughout the cafe in appearance, merchandise and equipment

Training and development:

• Responsible for recruiting cafe all-rounders and replacement trainees
• Develop and maintain a motivated and high performing team committed to delivery clear goals
• Provide ongoing training and development to all team members in areas of operating standards, customer service and product knowledge
• Build morale and team spirit by fostering a work environment where team member input is encouraged and valued
• Deliver proper training to all cafe all-rounders and placement trainees to perform their shift duties efficiently
• Responsible for establishing performance objectives, measure and provide positive feedbacks for performance improvement

Health and Safety:

• Ensure compliance to sanitation, hygiene, health and safety legislation as well as organisational and quality requirements
• Coordinate with Admin team to maintain uptodate OH&S procedures of SisterWorks’ hospitality operations, both internal within the cafe, catering and food productions, and external client facing occasions (food delivery, attending events with catering, etc). Ensuring the procedures manual is accessible and understood by sisters.
• Provide OH&S training to all cafe all-rounders / placement trainees
• Ensure all tasks are carried out in accordance with cafe health, hygiene, quality, and safety standards
• Adhere to all organisation policies and procedures

Team/Volunteer Management:

• Supervising team member, provide leadership and guidance to the team members to ensure they can deliver the work and expectation
• Liaise with Volunteer Program Coordinator to ensure the roles in your area are continuously staff (no gap)
• Handling and completing paperwork required in the volunteering/interning process, particularly performance feedback, rating, achievement of the volunteer

Essential Selection Criteria:

• Strong knowledge and understanding of the experiences for women with a migrant, refugee and seeking asylum background living in an Australian context
• Demonstrated ability to communicate and work with people from CALD backgrounds
• Forward thinking and organised
• Experience in sales & customer service
• Exposure to marketing and social media activities
• Good business acumen
• Team player with leadership quality and experience
• 2-3 years of experience in the hospitality industry

Desirable experience and qualifications:

• Knowledge of the migrant, refugee and asylum seeker and/or community sector in Australia
• Knowledge of reporting and analytics
• Food Safety Supervisor certificate
• First Aid certificate

Compulsory requirements:

• To be eligible for employment with SisterWorks you must be legally entitled to work in Australia and have satisfactory background checks prior to employment, such as mandatory police check and working with children check.

Why work with SisterWorks?

This role is an exciting opportunity for someone who is passionate about supporting women and elevating the voices of women to create change.

We know with diversity comes strength. We want SisterWorks to be a team of many races, nationalities, sexualities, gender identities, religious beliefs, abilities, and ideas. We particularly encourage women with a lived experience as a migrant, refugee or asylum seeker to apply for our roles.

We offer a work environment that prioritises flexibility, wellbeing and work outcomes, including a balance between working from the office and home.

A competitive salary commensurate with the not-for-profit sector is offered together with the availability of salary packaging.

A position description is attached.