Date: November 2024

Title of position: Cafe and Catering - Business Manager, Crafted Culture

Report: Head of Social Enterprise

Hours: 38 hours/ week - Mon-Fri (negotiable) (working hours may depend on catering order requirements)

Location: Richmond, VIC 3121 (travel may be required around Melbourne for catering orders)

Salary: Range between AUD $60K - $70K depending on experience (Restaurant Industry Award) + 11.5% Employer-contributed Superannuation + 17.5% Leave Loading

Employee Benefits: Salary Sacrificing + Employee Assistance Program available

Positions reporting under this role: Cafe Shift Supervisor, Cafe All-Rounder, Cafe Intro Employees, Volunteers and contractors.

About SisterWorks

SisterWorks is a not-for-profit social enterprise, with its head office based in Springvale, Melbourne.

SisterWorks’ vision is that all migrant, refugee and asylum seeker women are economically empowered. Our mission is to enable these women to have the opportunity to be confident, independent and learn new social and vocational skills to improve their economic outlook. SisterWorks does this through providing learning opportunities in a safe environment where Sisters can build their skills and community, and gain both the knowledge and the confidence to seek employment or further study.

The SisterWorks model, 'Work Empowers Women', is centred around empowerment, fostering a sense of independence, and providing opportunities for building a community, learning new skills, and earning an income. This is achieved via our Hubs in Abbotsford, Bendigo and Dandenong hub.

SisterWorks has been able to expand the reach of its model via an exciting partnership with UN Women. This partnership has provided a platform for growth, transformation and enhanced external advocacy opportunities and influence, and enabled the organisation to expand its reach outside of Melbourne into regional Victoria. During this period of growth, SisterWorks has remained committed to seeking engagement and guidance from the women it supports, and is constantly looking for new ways to positively impact on the lives of more Sisters.

About the role

Crafted Culture cafe, powered by SisterWorks, is a small social enterprise cafe & catering business in the heart of Richmond. This provides a pathway for Sisters to gain critical work experience in hospitality. A a couple of years on, we're looking for someone who is is ready to take the next step in their hospitality career. This is an opportunity to manage and develop this important part of the SisterWorks program and needs a multi-tasking professional with experience in hospitality, experience in training and managing casual staff and possesses great interpersonal skills.

Roles and Responsibilities

This role manage cafe, catering, and food production operations, ensuring high service standards, product quality, and team coverage. The cafe has approximately 50-70 walk-in customers daily and has a capacity of 20 pax seatings, while we have the capacity of having 1-2 caterings maximum per day with our small commercial kitchen.

Responsibilities include handling POS, logistics and inventory management, overseeing financials and sales growth, and collaborating with marketing for promotional activities. Customer service is key, with a focus on building relationships and maintaining cleanliness.

Financially, the role oversees profitability, loss prevention, and reporting. It also involves recruiting, training, and motivating team members to uphold operational and customer service standards, while ensuring compliance with health and safety regulations. The role requires team supervision and coordination with staff to maintain consistent service. 

Essential Selection Criteria:

• Strong knowledge and understanding of the experiences for women with a migrant, refugee and seeking asylum background living in an Australian context
• Demonstrated ability to communicate and work with people from CALD backgrounds
• Forward thinking and organised
• Good business acumen
• Team player with leadership quality and experience
• 2-3 years of experience in the hospitality industry

Desirable experience and qualifications:

• Knowledge of reporting and analytics
• Food Safety Supervisor certificate
• First Aid certificate

Compulsory requirements:

• To be eligible for employment with SisterWorks you must be legally entitled to work in Australia and have satisfactory background checks prior to employment, such as mandatory police check and working with children check.

Why work with SisterWorks?

This role is an exciting opportunity for someone who is passionate about supporting women and elevating the voices of women to create change.

We know with diversity comes strength. We want SisterWorks to be a team of many races, nationalities, sexualities, gender identities, religious beliefs, abilities, and ideas. We particularly encourage women with a lived experience as a migrant, refugee or asylum seeker to apply for our roles.

We offer a work environment that prioritises flexibility, wellbeing and work outcomes.

A competitive salary commensurate with the not-for-profit sector is offered together with the availability of salary packaging.

A position description is attached.