Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?

With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

About the Role

Reporting to the Head of Operations & Rewards and as a key member of our wider People and Culture team, you will be managing a team of 2 Shared Services Specialists.

Taking ownership of managing the SSI employee life cycle process, you will be responsible for overseeing the delivery of all people related life cycle (hire to retire) transactions, documentation and query management. We’re looking for someone who can deliver great customer service, partnering with our internal functions to deliver a high-quality experience for SSI employees and business leaders.

Managing a market leading cloud-based HCM System and service delivery solution, you will be leading the team to continually improve process automation & build out the self-serve and shared services offering at SSI. You will be required to set the direction and KPI’s for the team to drive operational efficiency, enhance SSI’s tiered based triage system and ensure timely response and execution of all employee related advice, support and query management.

Key responsibilities:

• Advice & Support - Manage a tiered level support to provide Tier 0 and Tier 1 advice to employees & managers on all People & Culture policies and processes.
• System Management – Respond to questions and concerns from stakeholders on employee processes & provide day to day support for system users.
• Administration - Ensuring all documentation & record keeping on the system is up to date. Provide support and advice to managers and employees on employment lifecycle events.
• Change Management - Manage, support and advise on change of contract terms & conditions cycle from end to end, continuous process improvement, and coaching & training managers on the change of contract terms & conditions.

About You

You will have a hand-on style with demonstrable experience within HR Operations. We are looking for someone who is highly organised with the ability to oversee multiple projects and priorities. As an excellent communicator, you will be able to influence and negotiate across all levels of the business to get things done!

• Tertiary Qualifications in Human Resources, Business or a related discipline will be highly regarded
• Demonstrated experience in the ability to interpret Awards, Policy and Procedures and provide advice to staff and management.
• Experience with Dayforce or other advanced cloud-based HCM solutions (Workday, SAP Success Factors, Oracle Fusion or others) and service management platforms Freshdesk, Service Now.
• Experience in leading a team and performance management.
• Analytical with high attention to detail and data driven decision making
• Continuous Improvement Mindset
• High level project management skills

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $18,550 of your salary tax-free meaning more take-home pay!
• Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight.
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected], using the subject line: HR Operations Lead enquiry via EthicalJobs, or call us on 0403 984983.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected]

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.