Culture & Benefits

• An attractive remuneration package, including salary packaging, up to $15,900 per year tax free! Less tax = more take home money for you*
• You can also use up to $2650 of you pre-tax income to pay for entertainment expenses such as meals and holidays*
• 4 weeks annual leave and mental health days (not taken from your annual leave)
• Access to an employee assistance program- a FREE and confidential counselling service available to you and your immediate family

*Benefits are dependant on each individuals' situation and are not guaranteed.

The Company

STEPS Group Australia is a Not for Profit organisation, passionate about making a difference on a national scale. STEPS focus on empowering people with a Disability, their Families and their Carers, helping them through information, knowledge, support and wellness, to achieve their personal goals.

An exciting opportunity has become available for a Claims Officer to join the welcoming and supportive team in Caloundra.

Responsibilities

• Maintain detailed knowledge of contractual requirements of the Skills for Education and Employment (SEE) program and the Adult Migrant English Program (AMEP)
• Complete claims processes in accordance with contractual guidelines and timeframes for the Sunshine Coast Region
• Prior to submitting claims for payment, review evidence to ensure it is compliant with contractual requirement
• Monitoring and administration of systems to ensure activities, scheduling and placements are actioned within required timeframes
• Record keeping and data management with impeccable attention to detail, ensuring compliance and consistency in systems to produce reports for analysis, performance measurement and continuous improvement activities
• Maintain high standard of customer service responding to enquiries and communications within established timeframes

The Successful Applicant

• Demonstrated ability to gain and maintain an understanding, and comply with contractual requirements when delivering claims for payment services
• Experience in an administrative hands-on role, including the competent use of the Microsoft Office suite of programs particularly excel
• Previous experience in the use of Workforce Australia claims/attendance lodgements is highly regarded
• Demonstrated high attention to detail, time management and coordination skills
• Proven ability to build effective relationships and deliver high customer service

Applicants must have the ability to complete a Police Check and have a current Driver's Licence.

If you would like to know more about this position before applying, please call Desiree on 1300 110 444.

STEPS Group is an Equal Opportunity Employer.

Aboriginal and Torres Strait Islanders are encouraged to apply.

Only applicants with the right to work in Australia will be considered for this role.