Our Organisation

St Kilda Gatehouse is a not-for-profit organisation which began as an outreach service working with street sex workers in St Kilda experiencing hardship. Since 1992 the organisation has built its relational model around community development, compassion, and social justice. 

St Kilda Gatehouse provides space where individuals feel valued and important. We achieve our mission through the delivery of four programs. Our Drop In is an open access centre offering crisis support, holistic care, and referrals for those experiencing hardship. 

In 2015 St Kilda Gatehouse established the Young Women’s Project that exists to support girls and young women between the ages of 12 to 24 who are at risk of or affected by child sexual exploitation. In 2017 Greeves St Social Enterprises and Op Shop opened its doors to provide opportunities for volunteerism, skills development, and social inclusion for the women we support as well as developing an income stream for the programs we run. In 2018 ARISE was developed and continues to deliver professional development in the community sector. These projects help St Kilda Gatehouse achieve its vision and is a place of respect, empowerment and hope for those who seek support.

Position Summary

The Retail Sales Coordinator will help to create an excellent shopping experience for all customers by helping them choose between the shop’s goods, process payments and maintain a high level of professional and friendly customer service. Duties include receiving donations, sorting, pricing, selling, restocking, and merchandising. The goal is to provide excellent customer service and create a friendly, welcoming atmosphere for people from all walks of life, promote the work of St Kilda Gatehouse in the community and ensure customers have a positive experience when they connect with us. 

The role also includes assisting in supporting our cohort of St Kilda Gatehouse women, accessing the shop for emergency relief, volunteering, social inclusion, and craft group. The position will also involve the oversight of volunteers in the absence of the Manager ensuring retail sales and targets are achieved and all shop processes and procedures are followed.

Key Selection Criteria (KSC)

Mandatory KSC

• Understanding of sales principles and customer service practices.
• Excellent communication and interpersonal skills.
• Proven customer service experience.
• A positive, can-do attitude and ability to show initiative.
• Administration and mathematical skills.
• Proven punctuality and reliability.
• Willingness to undertake a police check, provide a Working with Children Check and proof of COVID-19 Vaccination status.
• A demonstrated understanding and appreciation of the Christian values and vision of St Kilda Gatehouse.

Highly Desirable KSC

• Previous experience in the retail sector.
• Experience and/or understanding of community development principles and working with those who experience complex trauma.
• An understanding and passionate attitude towards improving the lives of those involved in street sex work or affected by sexual exploitation.
• Hold a current Victorian driver’s licence and be prepared to drive own vehicle (i.e for donation pickups or between our Drop In centre also located in St Kilda and Greeves St. Op Shop).

For more information on the role, please see the attached position description.