Your ROLE

In this dynamic role, you will play a crucial part in supporting women and children affected by domestic violence, overseeing client intake and assessment, while also helping manage the daily operations of the refuge. 

You will be joining a passionate, close-knit team that values inclusiveness, collaboration, and professional growth across diverse services and programs.

Your Responsibility

• Provide a variety of supports to clients and work in cooperation with the case management division.
• Maintain daily records and assist in all aspects of providing accommodation services.
• Ensure that client support is consistent with the Client Service Delivery Model (CSDM), including demonstrating support consistent with trauma informed care practices.
• Assist and/or supervise a variety of client activities such as groups and programmes.
• Liaise with appropriate service staff to ensure client needs are attended to and providing accurate, up-to-date information and practical support to clients on a range of issues.
• Advocate for clients on a need basis with external agencies
• Transport of clients as required.

YOU WILL NEED

• The St Vincent de Paul Society considers being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW)
• Relevant certificate or equivalent experience.
• Practical mindset, common sense, and problem-solving skills.
• Proven customer service and problem-solving abilities.
• Proficiency with client databases, Microsoft Office (Word, Excel, Outlook), and intermediate typing skills.
• Ability to work independently and as part of a team.
• Sound judgment, confidentiality, and crisis management skills.
• Current first aid certificate.
• Ethical and non-judgmental attitude towards residents and staff.
• Knowledge of WHS legislation.
• Current NSW driver’s license

APPLY NOW

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

Any queries please contact [email protected] using the subject line: Support Worker - Eastern Suburbs Sydney enquiry via EthicalJobs enquiry via EthicalJobs.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.