• Location: TEWLS, Darwin
• Reporting to: Client Support Lead
• Term: Permanent and ongoing, subject to funding
• Classification: A04 (base level SCHADS Level 3 – $73,795.28 - $83,611.00), plus 11.5% superannuation, as well as six (6) weeks annual leave and leave loading, and three (3) gifted days over end-of-year period
• Position basis: Full-time or 0.8 FTE preferred

ABOUT TEWLS

TEWLS is a not-for-profit, specialist women’s legal service focused on the advancement of women’s rights. Based in beautiful Darwin, we provide integrated, holistic, trauma-informed, and culturally secure free legal and support services to women and non-binary people living in the Top End of the Northern Territory (primarily, the Greater Darwin region), including free legal advice, casework and representation, information and referral, community legal education, and advocacy in the areas of civil, family and migration law.

We are an accredited community legal centre, a member of Women’s Legal Services Australia, and as a front-line women’s service, the majority of TEWLS’ clients present having experienced or experiencing domestic, family and sexual violence.

TEWLS provides a vital role for women in the Top End. At an individual level, the service responds to and facilitates women’s experiences and realities, with specialist and responsive legal services. At a systemic level, clients’ collective experiences establish a salient foundation and platform for informed service advocacy and calls for systemic improvement and change.

ABOUT THE ROLE

Under the supervision of the TEWLS Client Support Lead, the Client Support Officer will work within TEWLS’ client support practice, with focus on enhancing TEWLS’ integrated services to women and non-binary persons, including but not limited to DFSV safety planning, systems navigation assistance, and social supports. The Client Support Officer will work alongside legal and client support staff to provide high quality, culturally secure and holistic legal services, working directly with clients to support positive outcomes and liaising with service stakeholders and partners. The provision of organisational and administrative assistance within TEWLS are also a component of this position.

Notably, TEWLS’ specialist practice provides meaningful, varied, interesting, and complex social support and legal work, within a supportive and trauma-informed environment.

If you are looking for a unique opportunity to develop and use your developing client-focused skillset while working in the breath-taking tropics, this role is for you!

WHAT WE OFFER

At TEWLS, we offer:

• Competitive remuneration package A04 (base level SCHADS Level 3 - $73,795.28 - $83,611.00), including 11.5% superannuation, salary sacrifice and six (6) weeks’ annual leave with leave loading, and three (3) gifted days over end-of-year period
• No billable targets, sustainable workloads, and a supportive environment dedicated to developing and maintaining employee wellbeing and resilience, including monthly external trauma supervision
• The opportunity to use your developing client-focused skills to address gender inequity and support vulnerable women in the community
• Front-line work within a supportive and integrated practice
• An energised, passionate, and high-achieving team

TEWLS is committed to working together to achieve a more inclusive community. Our workplace strives to be one that embraces and celebrates diversity and the wide range of skills, expertise and experience we can all bring to strengthen our dynamic, collaborative and responsive environment.

Please note that this is an Aboriginal and/or Torres Strait Islander identified position.

To perform this role, it is essential that the person is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 35(1) of the Anti-Discrimination Act 1992 (NT).

If you have any questions about the role, please contact Rachael Hillier, Office Manager by phone on (08) 8982 3000 or email to [email protected] using the subject line: Client Support Officer (Identified Position) enquiry via EthicalJobs.

A position description and selection criteria are attached.