Toora Women Inc is a not-for-profit organisation which has been delivering gender specific services to women in the ACT and surrounds since 1982. Our mission is to be the leading organisation in the ACT providing safe, respectful support for all women who are impacted by domestic and family violence, homelessness, the criminal justice system and/or alcohol and drug dependency.

Position Summary

The Quality Practitioner  plays a central role in developing, implementing, reviewing and reporting on robust and effective case management and client outcome practices within Toora.

The Quality Practitioner  will provide expertise and advice to employees, the Management Team and other internal and external stakeholders.

The Quality Practitioner will work closely with the Service Directors and Managers, the Clinical Governance Committee and Director of Service Excellence.

About You

• You are passionate about achieving trauma informed and person-centered client outcomes
• You believe every woman should live with agency, dignity, safety and respect
• You love to mentor and guide staff in service excellence
• Diligence, integrity and adaptability are some of your core values

Key Requirements

The Quality Practitioner requires the following skills and experience:

• A tertiary qualification and relevant experience in a related field
• Knowledge of legislative frameworks including acts, regulations and case management theories and methodologies that guide practice principles.
• Experience in the use of client outcome measurement tools, such as Outcome Stars
• Experience in providing professional advice on case management and client outcomes through case reviews, mentoring and coaching
• Demonstrated capacity to work in a person-centred, trauma informed environment
• Ability to analyse complex problems and resolve matter that demonstrate reflective practice
• Demonstrated ability to work well in a team environment and the ability to achieve organisational and team values, goals and objectives and to act confidentially and professionally;
• High level administrative skills including knowledge and experience in preparation of written reports and policy development
• Well-developed communication skills including negotiation, conflict resolution, problem solving skills and the capacity to build and maintain positive relationships;

Additional desirable experience

• Experience working in the homelessness and/or Alcohol and other drug sectors
• An understanding of client complexities within the community service sector, in particular homelessness and Alcohol and other Drug sectors
• Working knowledge and understanding in the application of the Case Management standards, Clinical Governance standards or QIC Health and Community Standards

For a full position description visit the Toora website www.toora.org.au/careers/job-opportunities.

For additional information please contact the People and Culture Team - [email protected] using the subject line: Quality Practitioner enquiry via EthicalJobs.

Women only applicants please as per section s 34(1) of the Discrimination Act 1991. Aboriginal, Torres Strait Islander, and CARM women are encouraged to apply.