• Full time fixed term contract
• Parramatta CBD as a base - hybrid model 3 days on site and 2 days wfh
• Shape Product Backlogs: Document requirements as user stories, managing product backlog and sprint backlogs, shaping the future of IT solutions with your strategic insights.
• Drive Process Improvement: Identify and recommend areas for process enhancement, demonstrating your proactive approach to problem-solving and driving efficiency.
• Bridge Business and IT: Communicate business requirements to the implementation team, serving as a vital link between business stakeholders and technical teams.
• Base Salary + Super and NFP Salary Packaging Benefits (extra $18,550 tax-free) - Take home more pay

About Uniting

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative, respectful, compassionate and bold.

We are seeking a talented Business Analyst with extensive ServiceNow experience to join our team. The successful candidate will play a crucial role in understanding complex business challenges, translating insights into actionable solutions, and driving process improvements. As the Business Analyst, you will collaborate closely with senior stakeholders from both the business and IT to identify areas of opportunity and implement effective solutions.

Key Responsibilities:

• Lead process definition, re-engineering, and gap analysis workshops with key stakeholders.
• Develop comprehensive documentation including workshop agendas, presentations, gap analysis reports, process flow diagrams, and roles/responsibilities.
• Document requirements as user stories, working on product backlog and sprint backlogs.
• Identify areas for process improvement and recommend solutions, detailing pros, cons, and risks.
• Communicate business requirements to the implementation team, ensuring proposed solutions meet customer expectations.

Key Relationships:

• Director-level, Uniting
• Head of Shared Services
• Project Delivery
• Solution Architecture
• Application Development

Qualifications and Experience:

• Bachelor qualification in a relevant field or equivalent experience. 
• 5 or more years of experience as a Business Analyst.
• Proven experience in defining and deploying 'to be' best practice ITSM and HR processes.
• Strong understanding and experience with leading ITSM toolsets such as ServiceNow.
• Solid experience in requirements gathering and creating process documentation.
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills.
• Proficiency in Visio, Word, and PowerPoint.
• Solid background in IT operational support or consulting, with experience in ITSM/ITIL process analysis and improvement.
• Experience in eliciting and documenting business requirements and change requests.
• Experience in facilitation and stakeholder management.
• Testing experience.
• Strong interpersonal and leadership skills.
• ITIL Foundations Certification required.
• ITIL Practitioner or Service Manager Certification preferred.

Even better:

• SAFE Agile experience.
• Prior ServiceNow experience.

To review the role responsibilities in greater detail please review the comprehensive Position Description by clicking on the link below

 Business Analyst - pd service now.pdf

What We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Access to Fitness Passport – Live your best life.
• A supportive and inclusive and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

How to apply: 

Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt. Please apply today!

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people. We also celebrate the diversity of ability, age, ethnicity, faith, sexual orientation, intersex variation, or gender identity and always welcome everyone exactly as they are.