ABOUT US

Women’s and Girls’ Emergency Centre (WAGEC) is a feminist, grassroots organisation that supports women and families in crisis and advocates for social change in the community. We work on the lands of the Gadigal, Wangal and Dharug people of the Eora Nation.

Every night, we support 200 women and children impacted by homelessness, domestic violence and systemic disadvantage. We do this by providing material aid, case management, biopsychosocial support, accommodation, and crisis responses. Equally, we seek to address the underlying causes of gender based violence through primary prevention activities with communities that want to be a part of the global movement to end gender based violence in a generation.

THE ROLE

WAGEC are seeking an experienced crisis case manager to join our Assess and Connect Case Management team to work collaboratively with women, children and families that are accessing our Specialist Homelessness Services (SHS) through our Redfern Office.

WAGEC’s Assess and Connect Case Managers work collaboratively with women, children and families that are accessing our Specialist Homelessness Services (SHS) through our Redfern Office. The Assess and Connect (A&C) Case Manager is the first point of contact for clients accessing WAGEC. Our clients are women, with or without children who are escaping domestic violence, experiencing homelessness and/or systemic disadvantage and seeking support from WAGEC.

A&C Case Managers provide trauma-informed, strengths based and client centered assessment of situations and then connect the clients according to their immediate needs with the aim of improving client’s safety, self-sufficiency, and access to appropriate support. This focuses on providing a comprehensive initial assessment, triage, short term case planning and facilitating internal and external referrals.

A&C Case Managers are based at Redfern head office and work within a fast-paced, dynamic environment, alongside external agencies, WAGEC’s programs (DVRE, outreach case management, refuges, transitional, ACCESS and Stay Home leaving violence), as well as our Fundraising and Communities team.

This is full-time, permanent role.

The core responsibilities of this role are:

• Deliver crisis response and case management for WAGEC clients via telephone, at WAGEC sites or via outreach services
• Work collaboratively with WAGEC teams and external stakeholders to find pathways for support for clients
• Conduct risk and needs assessments, assist with safety planning and referrals to other services
• Provide occasional after-hours On-Call duties as part of a rotating roster
• Work collaboratively to support team operations and contribute to team goals
• Proactively and positively contribute to WAGEC’s culture and impact.

ABOUT YOU

• You have 1-2 years of case management experience working with people in human services, ideally in an Australian context.
• You will have experience and/or knowledge in domestic/family violence and/or homelessness services.
• You have a high level of understanding of working with people who have complex needs
• You understand risk management, safety planning and the importance of advocacy
• You work from a trauma-informed, client-centred, strengths-based approach
• You are a supportive, team-player who enjoys sharing knowledge with other workers and students
• You’ll have Social Work, Psychology or Community Services qualifications or experience, or similar, and are committed to continuous learning.

TO APPLY

Please read the position description attached and check out our range of services at wagec.org.au

Upload your resume and cover letter by clicking Apply Now. We will be reviewing applications as they come.

Please consider:

• To be female is a genuine occupational requirement of this role under Section 126A of the Anti-Discrimination Act 1977 (NSW).
• When we say ‘women’, we mean all women including trans women, non-binary people and people who identify as a woman.
• We strongly encourage women with lived experience, Aboriginal and Torres Strait Islander women and women of all cultures and identities to apply. 
• We work with and support women who have criminal records. A criminal record does not automatically exclude you from employment with us at WAGEC. If you’re comfortable discussing this with us, we offer respectful, non-judgmental, and confidential opportunities to do so.
• If you think you have the experience to do this role but don’t meet all our criteria, please get in touch to discuss your situation. We recognise that sometimes the right candidate for a job has transferrable skills and experiences, not just qualifications. We're happy to talk to you about what's essential for this role.

To talk through any questions or if you would like assistance in applying, please contact Andrea Watkins, Director of People and Culture via [email protected], using the subject line: Case Manager - Assess & Connect enquiry via EthicalJobs or 0437 615 061.

WAGEC is a child-safe organisation, committed to the safety, well-being, and empowerment of all children who we engage with in our services and community. We have a whole organisation approach to upholding children's rights and striving to prevent all forms of harm, abuse and neglect for children and young people.

Why work with us?

At WAGEC we are committed to caring for our people to help them excel in the work they do. Our additional benefits include:

• Diversity Council of Australia – Inclusive Employer 2024-25
• Wellbeing Policy including 2 days of paid well-being leave each year
• Cultural Supervision, Wellbeing and Ceremonial Leave for Aboriginal and Torres Strait Islander workers
• 12 weeks Paid Parental/Adoption Leave Policy
• $500 self-care allowance each year
• EAP: Free access to Sonder - a revolutionary employee care platform for health, medical, safety and wellbeing support
• Flexible Workplace Arrangements
• External monthly clinical supervision (frontline workers)
• Salary Packaging options
• Professional development and training opportunities
• 5 days Professional Development leave per year
• Discounts to various local shops and businesses, including 30% off all WAGEC merchandise

A position description is attached.