About us

Join us in transforming the lives of women and children affected by homelessness and domestic violence. Apply today and become part of a team that is committed to creating safe and supportive communities!

Women’s Community Shelters (WCS) has changed the conversation on women’s homelessness and domestic and family violence in NSW. Our work encompasses education and prevention; early intervention; crisis and transitional accommodation; outreach support and recovery; and advocacy. We are dedicated to supporting women of all ages, at every stage of their journey.

We are looking for a dynamic and talented Operations Coordinator to join our vibrant and efficient team at WCS Hub in Surry Hills.

This role, reporting to the Director of Business Operations and Performance (DBO&P), is integral to enhancing WCS Hub employee productivity, fostering a positive WCS culture, identifying business improvement opportunities, maintaining Information Technology (IT) assets and systems, and managing key administrative projects.

• Location: Surry Hills, Sydney (next to Central Station)
• Work type: Full-Time (preferred), or part-time for right candidate (with work from home flexibility)
• Reporting to: Director of Business Operations & Performance
• Salary type: Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS) Social and Community Services Employee Level 4, Pay Point 1. With attractive NFP salary packaging benefits

Applications close: Please apply as soon as possible; we will be reviewing applications as they are received

Role purpose

This is a diverse role based in our vibrant WCS Hub office, Surry Hills working with and supporting 20 plus Hub based employees. Key responsibilities include:

• day-to-day administrative management of the office.
• enabling WCS Hub employee productivity.
• building and driving the WCS culture by actively living WCS values.
• identifying and driving small business improvement initiatives at the WCS Hub to streamline processes and improve operational efficiency.
• managing and delivering key administrative projects, such as SharePoint restructure and review of our intranet system.
• providing secretarial and administrative support to the Executive team.
• maintenance and strengthening of IT systems.
• procuring assets and maintaining asset registers.

Skills and experience required

• demonstrated project management experience, with the ability to keep project deliverables organised, on time and within budget.
• proven prior ability to liaise effectively with a range of people, including clients, staff, community members, VIPs, the public and other organisations.
• strong computer skills including expertise in MS Office, email, word press websites and social media platforms.
• excellent organisational and administrative skills.
• strong verbal and written communication skills, with the ability to demonstrate genuine empathy and compassion and openness to providing and receiving constructive feedback.
• prior secretariat or minute taking experience.
• thorough understanding of office administration and ability to exercise judgment and/or contribute critical knowledge and skills where procedures are not clearly defined.
• ability to contribute to interpretation and administration of areas of work for which there are no clearly established procedures.
• proven ability to produce professional business correspondence.
• sound interpersonal skills and proven ability to appreciate, respect and be sensitive towards cultural and social diversity.
• effective time management skills and ability to work autonomously.
• current recognised first aid qualification (such as a certificate from the St John Ambulance or similar body).

• flexibility to attend after-hours and weekend fundraising and WCS Hub and WCS Network events when required.

• current unrestricted Australian drivers’ license.
• an interest in or prior experience in data and reporting would be a plus.

What’s on offer

• Meaningful work with purpose and impact.
• Hybrid work options and a focus on work- life balance.
• Great team environment in a convenient Surry Hills office location close to Central train station.
• Salary Sacrifice fringe benefit – meaning you can package up to $15,900 per annum of your pre-tax salary before income tax is calculated, increasing your take-home pay!
• Meal, entertainment, leisure and accommodation benefits.
• Additional leave days on offer during Christmas and New year.
• Wellbeing allowance.
• Supportive learning culture with career development and training opportunities.
• Employee Assistance Program.

For any questions, please contact [email protected] using the subject line: Operations Coordinator enquiry via EthicalJobs