Come join our purpose driven organisation at this important time in the social housing sector. During this housing crisis we have much work to do and there is great opportunity to harness, so we can continue to change lives and empower women.

About us

The Women’s Housing Company (WHC) Limited is a specialist provider of housing and homelessness services for women with and without children.

We are a registered charity and Tier 1 Community Housing Provider managing over 1200 properties providing housing, accommodation and support for women and children.

About the role

The General Manager, Customers and Communities is responsible for delivering on the Strategic and Business Plan priorities related to best practice housing services, tenant engagement, community engagement and partnerships.

The role leads two teams to provide high-quality housing customer service, support for women in crisis or who need help to access and sustain housing, and community engagement and partnership to empower women and build vibrant, inclusive communities.

The General Manager (GM) will drive continuous improvement in the development of best practice policies and processes for housing services, support partnerships and tenants and community engagement. This role drives results that deliver tenant satisfaction, tenancy sustainment, financial viability, and compliance with Tier 1 NRSCH registration.

The GM will support the CEO and Board in positioning the organisation for growth through service development, innovation and best-practice outcomes for women.

This role leads:

• Housing service strategy and planning
• Best practice housing access and tenancy management services
• Tenant and community engagement
• A high performing team and positive and collaborative culture

About you

If you are a dynamic and strategic leader who thrives on working in collaboration to grow, transform and shape best practice community housing services, this role is for you!

We’re looking for a strong leader who is committed to developing, supporting and coaching your team to deliver great outcomes for women and children who are homeless or at risk of homelessness.

You will have senior leadership experience, preferably in the community housing sector or related industry. You’ll also have experience in social housing or tenancy management with relevant qualifications in leadership and management, business, social housing, social work or related field.

Why WHC, what's in it for you?

• Job satisfaction, operating in a role and company with true purpose making a difference in the lives of women escaping domestic and family violence, and those who are homeless or at risk of homelessness.
• Be part of the community housing sector at a time of great opportunity and growth.
• Attractive salary package with generous NFP Salary Packaging benefits.
• A great rewards program including a day off on your birthday, flexible work practices and flex time.
• Opportunity to learn, develop and progress within your career.

While this is a full-time role, we are open to hearing from you should a 4-day per week work pattern be preferred. Please confirm the work pattern and hours you are seeking when you apply.

For more information about this role please refer to the attached position description. 

If you would like to request a confidential discussion please email [email protected], using the subject line: General Manager - Customers and Communities enquiry via EthicalJobs.

WHC is an employer committed to embracing a diverse and inclusive work environment, we welcome applications from peoples of all cultures and backgrounds.

Please note that the Women’s Housing Company Limited has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) and therefore we are seeking applications from suitably qualified females only.