FEMALES ONLY.

Please note that the Women’s Housing Company has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) and therefore we are seeking applications from suitably qualified females only.

About the organisation

The Women’s Housing Company (WHC) is a specialist provider of housing and homelessness services to women with and without children, and a Tier 1 Community Housing Provider. With almost 40 years of history, experience, and commitment, the WHC has grown and expanded its services to provide crisis, transitional, social and affordable housing across Sydney, the Hunter and Coffs Harbour.  

Our vision is: “Empowering women to improve their lives through the provision of housing that is affordable” driven by our values of collaboration, integrity, courage, respect and focus. 

Find out more about the work we do: womenshousingcompany.org.au.

We currently have a fixed term opportunity of 6 months available at the WHC, with possibility of extension past this period.

What we offer

• Competitive remuneration and salary packaging potential, including meals and entertainment benefits
• A great rewards program including a day off on your birthday and regular well-being sessions
• Flexible working arrangements to support your work-life balance
• Supportive, friendly and values driven team environment and culture
• Ongoing commitment to your Professional Development
• Independent confidential counselling service
• Long service leave accessible after 5 years
• Surry Hills office, located a short 5-minute walk from Central Station

About the role

We are currently offering a 6 month contract opportunity for a Team Leader, Tenancy Services. This position is a valued member of the WHC Senior Management Team and reports directly to the Housing Services Manager. You will be responsible for leading a high performing Tenancy Services team to ensure they deliver exceptional tenancy and customer service that results in tenants sustaining their tenancy and improving personal outcomes.

The successful candidate is an experienced team leader committed to excellent customer service, successful program delivery, staff development, and collaboration whilst ensuring every effort is made to support successful Client tenancies.

Your key responsibilities

• Lead an experienced tenancy services team of 7, focused on delivering services that meet the evolving needs of clients to achieve quality client outcomes
• Assist with the development and implementation of the business and operational plans and related activities
• Managing adherence to customer service standards and relevant policies and procedures
• Proficiently manage NCAT applications, hearings, outcomes, tenancy complaints and appeals to effective resolution
• Support the Housing Services Manager to meet WHC compliance and legislative requirements by coordinating accurate data recording and timely program reporting such as risks and tenancy related KPIs
• Judiciously ensure the Tenancy Services Team meets its financial goals and targets through the effective management of rent reviews, rent assessments, rent and non-rent arrears and former tenant debt, vacancies and voids to meet or exceed program KPI’s
• Ensure the WHC offers high quality housing to its tenants by regularly reviewing the portfolio structure and distribution across the team and managing adherence to the tenant home visit schedule
• Support the continuous improvement and development of services offered to tenants by maintaining strategic partnerships with support providers and other internal and external key stakeholders and promoting and/or implementing initiatives that support sustainable tenancies
• Actively contribute to the organisation achieving tenant satisfaction benchmarks

Essential criteria

• Tertiary qualification/s in Social Housing or similar
• Demonstrated experience in staff leadership, mentoring and guidance
• Excellent interpersonal and stakeholder management skills
• In depth experience in tenancy management and a thorough knowledge of the Residential Tenancies Act and social housing policy and framework
• Intermediate skills in all Microsoft Office applications
• NSW Driver’s license
• Mandatory National Criminal History Check

Next steps

Click 'Apply Now' and follow the prompts to submit your application.

For a copy of the position description please contact Karen Booth at [email protected] using the subject line: Team Leader - Tenancy Services enquiry via EthicalJobs.

*It is a requirement of this position that applicants who apply must have or must be willing to apply for a valid National Police Check, a Working with Children Check and be fully vaccinated against COVID-19