Are you an experienced and organised professional with experience coordinating and delivering programs and services in the social services sector? Women’s Health Victoria (WHV) is looking for a Service Delivery Coordinator to join our team and help us deliver on our exciting new strategic plan to drive gender equity in health!

About WHV

WHV is a statewide, feminist, not-for-profit leading the pursuit of gender equity in health. We work with government, the health sector and the community to create better health outcomes for women (cis and trans inclusive) and gender diverse people.

WHV delivers vital support services to the community and empowering health information. We share evidence and recommendations to challenge bias in the health system. We build capacity in the health sector to achieve equitable health outcomes.
We foster an environment of inclusion, innovation and respect.

Service Delivery Coordinator

In this new role, you’ll report directly to the Quality & Delivery Lead, to support WHV’s quality frameworks, improve service outcomes, ensure compliance and promote a culture of continuous improvement, working in close collaboration with our Evidence & Capacity Building team.

In this role, you will be responsible for:

• Overseeing the day-to-day operations and coordination of WHV’s capacity building delivery.
• Acting as the main point of contact for clients and service users, managing inquiries, resolving issues and ensuring a positive service experience.
• Identifying opportunities to optimise training delivery processes such as efficient scheduling, resource allocation and participant tracking to support seamless coordination.
• Coordination of the business development of service delivery including but not limited to, quoting activities and establishing training / license agreements with oversight from the Quality and Delivery Lead.
• Ensuring accurate and timely documentation of service delivery activities, client records and program outcomes, including maintaining up-to-date service user data in relevant systems.

Amongst other selection criteria, as an ideal candidate, you’ll have:

• Relevant qualifications in community services, social work, program management or a related field (preferred) or equivalent work experience.
• Demonstrated experience of 1-2 years coordinating or delivering services in a not-for-profit, community, social services setting or related area.

If you want to be part of an organisation making a difference in leading the pursuit of gender equity in health, this could be the role for you! A position description is located on the WHV website which includes further details relevant to the position.

Benefits of working at WHV

Working at WHV you will be a part of a dedicated community who are guided by a shared goal and carry out meaningful work with the commitment and courage to make a difference.

We are proud to provide a number of Employee Benefits for our staff such as:

• Flexible work hours and family friendly policies
• Hybrid working
• Access to salary packaging
• Paid end of year close-down – additional to annual leave

How to Apply

If you think you'd be a good match for this position, we encourage you to apply by clicking the 'Apply Now' button.

Please provide a CV and a cover letter addressing the selection criteria for the role.

We strongly encourage applications from applicants with diverse experience and backgrounds. We welcome people with lived experience and the experience of people who have been carers, families, or supporters, relating to women’s health holistically.

For more information about the role and working at WHV, contact Judith Ridgeway, COO, at [email protected] using the subject line: Service Delivery Coordinator enquiry via EthicalJobs.