Job Summary
- $37.35 to $40.05 per hour plus super
- Applications close:
- Job posted on: 15th Aug 2024
- Brisbane & Gold Coast > Ipswich
Women’s Legal Service Queensland (WLSQ) provides high quality legal and social support services to women, specialising in the areas of family law, domestic violence, child protection, financial abuse legal protection and sexual assault through our counselling notes protect program. WLSQ is committed to the creation of a society in which every woman:
Is safe from violence;
Is able to tell her story, have it heard and respected; and
Receives a fair and just outcome from legal and social welfare systems.
The Helpline is a self-referral pathway for women who need legal assistance, referral options and access to legal information. The Information and Referral Officer will primarily answer the Helpline and undertake a needs analysis of women to determine which legal information, referral or service they should be directed, including the booking of internal legal appointments subject to capacity and eligibility.
On a rotating roster, the Information and Referral Officer will also assist with various reception duties including, but not limited to; greeting clients in the reception area, including those without a pre-arranged appointment, to conduct a general eligibility check and intake process if required, as well as action external warm referrals to our service.
This role will be based in our Ipswich office.
The work performed by WLSQ involves providing legal and social support services to women and their children impacted by Domestic and Family Violence and / or Sexual Violence. All staff employed by WLSQ (including this role) will be privy to or will take part in conversations with people who have experienced traumatic situations and it is likely some of our clients may still be experiencing the effects of trauma.
Key Responsibilities:
A. Answering calls on the Helpline and assessing the legal needs of women in a trauma informed way:
B. Providing information and referrals to women who call the Helpline:
C. Providing frontline and administrative support to ensure the efficient and effective operations of the client reception area:
D. Support the provision of legal services to women:
E. Contribute to a collaborative team culture for staff and volunteers which is professional, productive, supportive and consistent with the WLSQ values and feminist principles.
F. Any other tasks as directed by the leaders.
In addition to having a meaningful and rewarding career, you will receive:
Aboriginal and Torres Strait Islander people are encouraged to apply for this position.
To apply for this position, click on 'apply now' and upload a copy of your cover letter and CV.
Only shortlisted candidates will be contacted.
Applications for this role will take you to the employer’s site.