Job Summary
- Applications close:
- Job posted on: 5th Jul 2021
The Operations Manager will work closely with the Executive team to grow ygap’s ability to achieve a more equitable and sustainable world through inclusive entrepreneurship.
The role will be responsible for operationalising ygap’s strategy, maintaining and improving day-to-day operations, and ensuring a strong foundation of governance and compliance. The role combines project management, human resource management, and systems design. As the Operations Manager, you will lean on your experience and knowledge of operational frameworks and approaches to coordinate and mobilise resources, implement fit-for-purpose systems and processes, and enable ygap to grow its impact through inclusive entrepreneurship.
ygap is an international organisation that supports early-stage social impact ventures with locally-led solutions to local problems. We believe in the power of entrepreneurship as an effective way to make equitable and sustainable change in the world.
We find, accelerate and support the growth of impact ventures led by local entrepreneurs who deeply understand the unique challenges of their communities and are best placed to develop solutions, and we create enabling environments for ventures to succeed in the ecosystems in which they operate.
We currently support ventures across Africa, South Asia, the Pacific Islands and Australia. ygap has offices and local teams that lead our programs in each area that we work. To date, our work has positively impacted the lives of over a million people.
We have three guiding principles by which we approach our hiring process:
We embrace flexible work arrangements, built on trust and respect
We encourage applicants from all cultures, ethnicities and backgrounds
We have a strong focus on diversity, inclusion, gender equity and gender equality across all our operations
At ygap, we welcome all people to be unapologetically themselves. We are not the same and that is our greatest strength. It is the collective sum of our individual differences, beliefs, experiences, self-expression and talent that enables us to live out our purpose which is to ‘advance global equity through inclusive entrepreneurship’. To truly achieve this as ygap, we need a community that is a representative of the people we serve; the people of the world. ygap is committed to cultivating and preserving a culture of equity, diversity and inclusion across the organisation and all of our operations.
Essential:
Minimum three years of project management and/or operations management experience
Minimum five years of professional experience
Demonstrated success in project management, process improvement and implementation
Demonstrated success managing diverse teams to deliver on outcomes
Experience operationalising strategic initiatives
Excellent ability to develop trust and manage relationships with multiple diverse stakeholders
Demonstrated ability to deliver exceptional outcomes in a fast-paced environment and across a broad portfolio
Strong business acumen and demonstrated business analysis skills
Able to maintain flexibility in times of uncertainty and open to adapting as required to achieve desired outcomes
Desirable:
Understanding of and experience in international development/inclusive entrepreneurship
Experience working in multi-cultural and geographically dispersed teams
Systems thinker – Sees the big picture and understand connections, dependencies and consequences
Detail-oriented – Understands the importance of essential smaller parts to contribute to larger outcomes and commits to delivering on both large and small in equal measure
Flexible decision-making – Comfortably handles uncertainty, assesses knowns and unknowns and demonstrates solid judgement without having all information
Curious and thoughtful – Seeks clarification and insights and thoughtfully considers all angles, context and relevant information in determining a course of action
Proactive and responsible – Takes initiative and ownership from beginning to end and meets or exceeds expectations
Collaborative and empathetic – Works well alongside team members and understands the competing priorities and needs of various stakeholders
Strong communicator and influencer – Communicates clearly, provides clarity upon decisions and persuades without the need to rely on authority
Program management – 40%
Strategic human resource management – 30%
Governance & administration – 30%