• 12 month Parental Leave Cover - Commencing in October

Fitted for Work is an inclusive workplace and encourage applicants from all walks of life to apply. We are proud to have a culture that is supportive and welcoming. We are in a period of expansion and opportunites beyond this contract may be possible as we continue to grow our team. 

Fitted for Work is a not-for-profit based in Melbourne that supports women across Australia to find work, keep work, and navigate through working life with success.

We believe in a future that is equal, positive, and powerful for women. All women deserve financial independence, and we believe one of the best ways to achieve that is through employment. Our goal is to provide women with practical skills, knowledge, self-esteem, and know-how so that they can move forward with confidence in the workplace.

We support and transform the work lives of women with the knowledge that when a woman is fitted for work, she is fitted for life.

additional benefits

• Birthday Leave one day per year to celebrate you being born
• Wellbeing Leave one hour per week for you to look after yourself
• Reproductive Leave twelve days per year  
• Flexible Work Options post initial training period 

About the role

Fitted for Work is seeking an energetic and experienced team leader who will step into a fast-paced and dynamic role where no two days are the same. Our ideal candidate will be a great communicator, comfortable with technology, and experienced in leading a team in a client-facing and/or community-sector environment. 

Our Client Referral Team is the first point of contact for all client referrals to Fitted for Work and collaborates across teams to support clients through their job readiness journey. Reporting to the National Operations Manager, the Client Referral Coordinator is responsible for overseeing a team of Client Referral Officer’s, daily operations, data quality and reporting to deliver high quality support and guidance to Fitted for Work clients. 

The Client Referral Coordinator oversees the team members, operations, data quality and reporting. This role is part of the combined leadership team and works directly with all the coordinators across the organisation.

About You

• Client-Centric Leader: Enthusiastic about guiding a team to boost client engagement and achieve meaningful outcomes.
• Collaborative Team Player: Build strong connections with colleagues, clients, and referral partners, promoting teamwork to deliver the best client experience
• Clear and Confident Communicator: Ability to articulate ideas and instructions effectively, ensuring all team members are aligned and informed.
• Problem Solver: Skilled at identifying opportunities for innovation to support client needs.
• Proven Experience: Demonstrated experience leading a team in community services, social work or a similar field.

Qualifications and Experience

• Skills and efficiency in using computer packages including MS Office, Salesforce and varied methods of phone and video communications.
• Demonstrated experience managing/leading teams in a client facing environment.
• Qualifications and/or extensive experience in community services, social work or similar field.
• Previous experience in supporting clients with complex needs, though an empathetic and tailored approach.
• Current Working with Children Check (Employee version) required.
• Current Police check required.

Next steps

Please click Apply Now to submit your application.

Full-Time position, office based in Richmond, Victoria.

A full position description is attached.