The Inclusive Work Program (IWP) breaks the cycle of disadvantage for women and non-binary people with complex barriers to employment by building their wellbeing, work skills, confidence and capability and supporting them into safe sustainable employment.

The program addresses the specific needs of women and non-binary people with lived experience of domestic violence, sexual abuse, negative experiences of the child protection system, intergenerational poverty and disadvantage, long-term unemployment, poor mental health, racism and social isolation on their journey into safe, sustainable employment. Program participants are recruited from agencies that provide support for this vulnerable group.

Overcoming the complexity and trauma of these experiences requires person-centred, curated care of participants. Our 9 week program positively impacts the wellbeing, agency, self-confidence and belonging to society of participants through establishing trust, building understanding and self-awareness, empowering with knowledge, workskills, a wellbeing toolkit and real work immersions, and then access to quality, reliable, sustainable work and ultimately financial independence. This also requires advocacy from our skilled staff.
This program is majority funded by federal and state government grants.

Program Coordinator Role Overview

The aim of this role is to support the effective delivery of successive rounds of the Inclusive Work Program. This requires a strong focus on supporting each participant to attend and complete the program and achieve personal success. This is enabled through remaining responsive to participant needs, managing communications effectively and efficiently, coordinating the multiple program components and regularly refining and adapting the program delivery as the weeks progress.

Key tasks

• Promote a culture of trust and encouragement by providing empathy and support to program participants
• Develop and implement positive communication strategies throughout the 9 week program
• Provide in-person support at each of the weekly sessions (wellbeing training, foundational skills training, work immersions)
• Communication to support participant attendance including morning text calls to prompt & support daily attendance
• Assist with the delivery of training and facilitation as required
• Support participants to update and prepare resumes and cover letters to assist in job applications
• Ensure early identification and intervention of potentially disruptive emotional/psychological distress amongst participants
• Undertake data collection activities as directed
• Contribute to continuous improvement, and participate in program review
• Provide support to Program Director and Program Manager and Job Pathways Coordinator as required to deliver program
• Provide advocacy to individual participants to external providers and services
• Provide ongoing support for graduates and past graduates as needed

Support to overall program delivery and management

• Actively participate in team meetings and evaluations
• Undertake data collection and maintain up to date case management data
• Seek opportunities and share ideas for program improvement
• Support program social media by gathering content
• Contribute to a warm and open team environment

Required Skills & Qualities

• Highly developed interpersonal skills, excellent verbal and written communication with the ability to establish rapport with a range of partners, team members and program participants
• Highly organised and able to complete coordination of logistics and people in an energetic and positive manner
• Empathy
• Understanding
• An open-minded learner
• Collaborative and committed team member

Required Experience

• Demonstrated experience in project delivery of direct client services in a welfare setting
• Understanding of best-practice approaches for crisis response, prevention and early intervention strategies

Beneficial training & certifications

• Trauma informed care
• Social work, community services or related training
• Mental health first aid
• First aid
• Working with Vulnerable Persons Check
• Working with Children Check

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